About IPG Health Canada
We help brands play a meaningful role in people’s lives. McCann Health is Canada’s largest healthcare agency focused on the domestic market. We understand how to engage with all stakeholders across the healthcare spectrum, while also navigating the important strategic and regulatory nuances of Canada. Are you ready for a change? Join the team at McCann Health Canada and get connected into the world’s largest and most awarded healthcare communications network.
About McCann Health
A three-time Network of the Year winner at Cannes Lions Health and winner of an unprecedented twelve Network of the Year titles from the industry's top five creative award shows, McCann Health, is one of the world's most awarded global healthcare communications networks. Through combining science, creative and strategy we strive to deliver best-in-class services to our clients. Our 1,900+ employees in 60 offices across 20 countries and 6 continents are united by one vision : to help our clients play a meaningful role for healthier lives. McCann Health is a part of McCann Worldgroup and the Interpublic Group (IPG).As the Account Director on the business, you will be the main client contact on the brands assigned, providing these clients with strategic integrated marketing solutions. With a primary specialty in Healthcare Communications, this role also requires you to manage an internal integrated communications team ensuring all client work is flawlessly executed.
About the Role :
- Manage internal team, agency resources and workflow process
- Primary contact with senior clients, providing clients with innovative short and long-term strategic marketing guidance
- Fully understand all aspects of the clients’ business and stay on top of the changing competitive business environment
- Complete understanding of the healthcare / pharmaceutical regulatory environment and how to navigate procedures and approvals
- Take the lead role on building the clients business, and develop a positive and partnering relationship with all clients based on trust and respect
- Generate new initiatives for the agency-client partnership and drive conversations about the future focus on what comes next in terms of work
- Aspire to and inspire world-class creative with client and within the agency team, as evidenced by case studies and award-worthy submissions
- Ensure that account team produces all client work with highest level of quality, on time and on budget
- Take responsibility for the outputs of your team and troubleshoot effectively when needed, while engaging your manager where appropriate
- Ensure that strategies are being met on multiple on-going campaigns
- Overall fiscal responsibility for budgets, billings, profitability and forecasting
- Provide input into staffing plans, budgets and promotions
- Take an active role in building a positive agency culture
- Take an active role in career development for all direct reports, providing mentorship and conducting on-going performance evaluations
- Assist and lead new business initiatives, both organic and net new growth
About You :
Minimum of 7-10 years experience in a client service role in an agency with a focus on Healthcare CommunicationsAbility to keep composure in high-stress situations and resolve tensions on team and with clientExperience in multiple integrated campaigns with a digital-first mindsetFor Rx roles, solid experience navigating PAAB is a prerequisiteFor CH roles, solid experience navigating ASC is a prerequisiteSolid understanding of agency and creative process with ability to inspire world-class creativeTrack record of building strong long-term client relationshipsAn understanding of how to set performance goals, and continually drive for results and highest quality standardsHighly developed interpersonal and communication skillsDemonstrated fiscal management skills incl. profitability of assigned accountsExperienced people manager, demonstrating strong mentoring abilitiesSuperior organizational and time management skills with a strong attention to detailDemonstrated strategic thinker with ability to lead a businessSolid understanding of business and current marketplaceCategory experience a strong assetAbility to design and deliver presentation with a creative flareEDUCATION : DEGREE / DIPLOMA
Bachelor's Degree OR Diploma
AREA OF STUDY
N / A
REQUIRED / PREFERRED
Preferred
EXPERIENCE : MINIMUM EXPERIENCE
7-10 years
AREA OF EXPERTISE
Agency and Marketing
REQUIRED / PREFERRED
Preferred
KNOWLEDGE, SKILLS, & ABILITIES :
Interest in healthcareBasic knowledge of Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams)Strong written and verbal communicationDigital, media, social and analytics knowledge a plusSTATEMENT OF UNDERSTANDING
We provide you with this job description as a guideline for your role. Based on your team, your role may vary slightly, and you may perform other duties or responsibilities dictated by business needs. However, if you think this job description has inaccurate elements, please speak with your manager and / or HR Partner.
In addition, this job description is not intended to include modifications consistent with providing reasonable accommodation for a disability.
Seniority LevelDirectorIndustryAdvertising ServicesMarketing ServicesEmployment TypeFull-timeJob FunctionsMarketingSkillsAccount ManagementBusinessPresentation SkillsPeople ManagementClient Relations