Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.
Job overview and responsibilities
Inside the Syensqo Information Technologies (IT) entity, scope service delivery services and value creation for R&I, the Lab acquisition support team deliver support services and solutions for R&I laboratories requests and needs.
As part of the team responsibilities, we are managing a wide range of solutions to support R&I and Industrial business such as Laboratory computers (R&I and QC), the applications to control Analytical instruments, the data acquisition and management
Inside this team, we are looking for an IT Lab Service owner who will :
- Monitor Service performance :
Define targets, monitor the Service performance (KPIs) and ensure it fits with the SLAs in place.
Tickets monitoring and coach / challenge the team on the ticket management best practices.Ensure efficient communication between users and the teamManage the service evolutionAlignment of service components and related processes within the ITSM tool (Incident management, request management, release management, problem management, Knowledge base, Asset management, ...)
Introduce changes to the CAB if required.Create or improve in place processesEnsure the good quality of our DataInventories and databases up to date (Active Directory, CMDB, Identity mgmt tools, ...)
Maintain knowledge (functional & technical) about the serviceKeep a strong focus on our licenses poolGuarantee the Security and Compliance of our service componentsManage the user's escalationsWelcome users feedback and put things into action
Keep the customer satisfaction and business continuity as a priorityActively contribute to continuous service improvementManage and contribute on projects / transformation activities :New technologies developments and roll out
Migration activitiesImprove data service components security and complianceOperational Technologies integrationsDevelopment of IoT into the LaboratoryWe count on you for :
Represent the service across all the organizationOwn the end-to-end delivery and performances all along its lifecycleDefine and document the components of the service and the interactions with other servicesGuarantee complianceArbitration of service evolutionsPrepare the service security and continuity plans, conduct risk assessmentYou will work with :
Product Managers, other Service Delivery teams and Tech expertsProduct Owners and Business teams to understand the value creation pathEducation and experience
Experience of minimum 3 years in IT Service Delivery management fieldA minimum of 5 years of experience in a similar company environment (Research, Pharmaceuticals, Biotechnologies, Industry, ...)Any knowledge about technical software for Analytical labs (i.e., Chromatographic or Spectroscopy or Spectrometry software (GC, LC, MassSpec, NMR, FTIR)) is a benefitFluent English, French is an asset.Knowledge ofITIL, IT services, Agile, Safe
Operational Technologies (OT)Management of projects from design to roll-outSkills and behavioral competencies
Customer orientedExcellent oral and written communication skills, including the ability to explain technology solutions in business termsAbility to recognize problems and develops solutionsPeople networking capabilitiesTeam spirit, ability to collaborate efficientlySelf-motivated, very good organizational skillsDemonstrated ability to learn new skills on the job, Adaptability and curiosityHandles multiple tasks efficientlyAutonomous, self-managedEmpowerment & accountabilityLanguage skills
Fluent English, French is an asset
What's in it for the candidate
Be part of and contribute to a once-in-a-lifetime change journeyWilling to be part of a team that is going to tackle big betsHave a fun and work at a high paceAdditional information
Remote working is allowed : 1-4 days per weekLocation : Compatible with WW service management (US and Asia)About us
Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.