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Directeur, agent, surveillance des assurances, WFG Québec

Directeur, agent, surveillance des assurances, WFG Québec

TransamericaQuébec, QC, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Le directeur de la surveillance des agents d’assurance - WFG Québec est responsable de la supervision, de la mise en œuvre et de la surveillance des activités de vente et de recrutement de la World Financial Group Insurance Agency of Canada Inc. (« WFGIAC ») dans la province de Québec. Il dirige une équipe d’analystes chargés de la revue des activités d’assurance et veille à ce que les agents de la WFGIA respectent les politiques et procédures de la WFGIAC ainsi que la loi concernant la distribution de produits et services financiers, L.R.Q., c. D-9.2 (la « LADPSF »).

Responsabilités :

  • Établir et mettre en place un cadre de contrôle de la supervision conçu pour superviser efficacement les activités de recrutement et de vente des agents de la WFGIAC au Québec. Travailler en partenariat avec les principaux responsables commerciaux, le service juridique et la conformité pour maintenir une structure de contrôle efficace et proposer des moyens d’atténuer les risques.
  • Superviser les opérations quotidiennes du programme de supervision, y compris les processus et procédures, la formation des superviseurs, les calendriers et rotations d’audit des succursales, le suivi et les rapports, dans le but de détecter et d’atténuer les risques de l’entreprise et de la réglementation.
  • Gérer le processus d’examen de la pertinence pour garantir que les ventes d’assurance sont conformes aux besoins du client.
  • Favoriser une culture de conformité en sensibilisant les responsables de terrain et les agents aux exigences réglementaires. Influencer et susciter des discussions sur les sujets de conformité avec les responsables de terrain et les agents.
  • Encadrer les analystes chargés de la revue des activités d’assurance lors de discussions correctives et de formations de supervision pour les agents, afin qu’ils respectent les politiques, procédures et exigences réglementaires.
  • Superviser la gestion des examens périodiques des dossiers clients pour vérifier la conformité aux politiques de la WFGIAC.
  • Assurer un suivi et imposer des mesures correctives, telles que la surveillance renforcée des agents, en cas de lacunes identifiées lors des inspections de bureau, des activités de surveillance et des examens de dossiers clients.
  • Signaler en temps opportun et de manière appropriée au président de la WFG Canada et au responsable de la conformité les activités de vente des agents qui ne sont pas conformes aux politiques de la WFGIAC et aux réglementations québécoises.
  • Coordonner la planification / rotation et superviser les activités des analystes chargés de la revue des activités lors des audits de succursales pour garantir le respect des exigences commerciales et réglementaires par les agents.
  • Veiller à ce que les plaintes des clients du Québec soient enregistrées, examinées et traitées en temps opportun.
  • Travailler en partenariat avec la conformité et le service juridique pour fournir des orientations et des conseils dans l’établissement de politiques et procédures de supervision. Se préparer et assister aux audits réglementaires internes et externes, aux examens et à d’autres initiatives de tests de conformité.
  • Dispenser une formation périodique aux agents sur la vente axée sur les besoins, les politiques et procédures de la WFGIAC et / ou d’autres sujets.
  • Diriger et orienter l’équipe chargée de la revue des activités d’assurance, en veillant à ce que les membres de l’équipe disposent de la formation et des outils nécessaires pour accomplir leurs tâches. Diriger l’équipe avec excellence opérationnelle et responsabilité. Recruter, diriger, former, développer, encadrer et récompenser les employés.

Qualifications :

  • Dix ans d’expérience en assurance et en conformité / supervision, y compris des responsabilités de niveau supérieur.
  • Connaissance approfondie de la réglementation sur l’assurance au Québec.
  • Bilingue – Courant (à l’oral et à l’écrit) en français et en anglais pour accomplir les tâches professionnelles requises et communiquer avec une base d’agents et d’employés diversifiée. Attendu de traiter avec la WFGIA en anglais, étant donné que la direction est située en Ontario et aux États-Unis, pour les communications quotidiennes / fréquentes.
  • Licence d’assurance vie
  • Excellentes compétences en communication écrite et orale ainsi qu’en gestion des relations pour travailler avec les partenaires commerciaux, la conformité, le service juridique et les responsables de terrain.
  • Qualifications préférées :
  • Diplôme universitaire dans un domaine commercial
  • Expérience de gestion de niveau supérieur au sein d’une compagnie d’assurance ou d’un agent général de gestion
  • Licences et certifications en valeurs mobilières
  • Conditions de travail :
  • Environnement de bureau ou hybride / télétravail
  • Déplacements modérés vers les succursales de la WFGIAC au Québec et vers le siège social (Toronto)
  • Permis de conduire valide et véhicule requis pour les déplacements liés aux audits de succursales (environ 25 à 30 % du temps

    • The Director of Agent Insurance Supervision – WFG Quebec is responsible for the supervision, implementation, and oversight of the sales and recruiting activities of the World Financial Group Insurance Agency of Canada Inc. (“WFGIAC”) within the province of Quebec. Lead a team of insurance business review analysts and ensure WFGIA agents comply with WFGIAC policies and procedures and the Act, respecting the distribution of financial products and services, CQLR, c. D-9.2 (the "ADFPS").

    Responsibilities

    Establish and implement a supervisory control framework designed to effectively supervise the recruiting and sales activities of WFGIAC’s Quebec agents. Partner proactively with key business leaders, Legal and Compliance to maintain an effective control structure and suggest ways to mitigate risks.

  • Oversee the day-to-day operations of the supervision program, including processes and procedures, supervisory training, branch audit schedules and rotation, tracking and reporting etc. aimed at detecting and mitigating company and regulatory risks.
  • Manage the suitability review process to ensure insurance sales align with the needs of the customer.
  • Foster a culture of compliance by promoting awareness and understanding of regulatory requirements to field leaders and agents. Influence and drive discussions on compliance topics with field leaders and agents.
  • Coach insurance business review analysts in corrective discussions and supervisory training to agents for adherence to policies, procedures, and regulatory requirements.
  • Oversee management of periodic reviews of client files to verify compliance with WFGIAC’s policies.
  • Follow up and impose corrective measures, such as agent heightened supervision, resulting from deficiencies identified during office inspections, surveillance activities, and client file reviews.
  • Escalate timely and appropriately to WFG Canada’s President and Chief Compliance Officer agents’ sales activities that do not comply with WFGIAC’s policies and Quebec regulations.
  • Coordinate scheduling / rotation and oversee business review analysts’ activities during branch audits to ensure agent adherence to business and regulatory requirements.
  • Ensure that Quebec customer complaints are logged, researched, and dispositioned timely.
  • Partner with Compliance and Legal to provide direction, input, and guidance in establishing supervisory policies and procedures. Prepare for and assist in internal and external regulatory audits, examinations and other compliance testing initiatives.
  • Provide periodic training to agents on needs-based selling, WFGIAC policies and procedures, and / or other topics.
  • Provide leadership and direction to the insurance business review team ensuring team members have the training and tools required to perform job duties. Lead the team with operational excellence and accountability. Hire, lead, train, develop, coach, and reward employees.

    • Qualifications

    Ten years insurance and compliance / supervision experience, including senior level management responsibilities.

  • Extensive knowledge of Quebec insurance regulations
  • Bilingual – Fluent (oral and written) in French and English to complete required job duties and communicate with a diverse agent and employee base. Expected to complete dealing with WFGIA in English, as management located in Ontario and in the US, for daily / frequent communications
  • Life Insurance license
  • Outstanding written and oral communication and relationship management skills to work with business partners, Compliance, Legal, and field leaders

    • Preferred Qualifications

    University degree in a business field

  • Senior level management experience within an insurance company or managing general agent
  • Securities licenses and certifications

    • Working Conditions

    Office or hybrid / remote office environment

  • Moderate travel to WFGIAC Quebec branches and to the Home Office (Toronto)
  • Valid driver’s license and vehicle required for branch review travel (approximately 25 – 30%)

    • Company Description

    About Us

    At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

    Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

    Transamerica is a part of Aegon, an integrated, diversified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.

    Who We Are

    Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services.

    What We Do

    Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology).

    Transamerica has been helping people feel better about the future for more than 100 years, and we’re proud of the trust we’ve earned. We want to help people live better today and worry less about tomorrow.

    At Transamerica, we are a purpose driven team helping people live their best life. We are dedicated to inspiring people to improve not only their financial and personal well-being but the world around them. We empower our employees to also live their best life by promoting a sustainable work life balance in a highly collaborative team environment that promotes career growth and ongoing learning opportunities. We are excited about our current success and dedication to ongoing modernization which has brought state of the art digital tools to the underwriting process. If you are an ambitious team-oriented individual that can balance the interests of our people, our customers, our stakeholders, and the wider world then it is time for you to step up.

    Company Description

    About Us \r\n\r\nAt Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. \r\n\r\nUltimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. \r\n\r\n Transamerica is a part of Aegon, an integrated, diversified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers. \r\n\r\nWho We Are \r\n\r\n Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services. \r\n\r\nWhat We Do \r\n\r\nTransamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology). \r\n\r\n\r\nTransamerica has been helping people feel better about the future for more than 100 years, and we’re proud of the trust we’ve earned. We want to help people live better today and worry less about tomorrow.\r\n\r\nAt Transamerica, we are a purpose driven team helping people live their best life. We are dedicated to inspiring people to improve not only their financial and personal well-being but the world around them. We empower our employees to also live their best life by promoting a sustainable work life balance in a highly collaborative team environment that promotes career growth and ongoing learning opportunities. We are excited about our current success and dedication to ongoing modernization which has brought state of the art digital tools to the underwriting process. If you are an ambitious team-oriented individual that can balance the interests of our people, our customers, our stakeholders, and the wider world then it is time for you to step up.