Empowering people, creating technology.
Responsibilities :
- Provide customer service via phone, email, fax, or in person.
- Co-ordinate rush deliveries with production, tech services, and purchasing.
- Be the point of contact for Customers, Distributors and Outside Sales Staff.
- Use SAP software to prepare proposals, quotes and order placement.
- Use SAP software for receiving, shipping, moving, etc. of goods.
- Track status of existing orders and shipments.
- Maintain facility resources and tractability of documentation.
- Support the service center unit with activities such as dismantling and cleaning mechanical seals and components, checking seal components for defects and dimensional deviations from manufacturing drawings, and static testing / dynamic testing.
Identify materials and decide if a repair is possible or replacement is required.
- Produce reports for quotation purposes and scope of repairs.
- Assembly / packaging seals for shipment to the customer (new and repaired).
- Meet the requirements of EBCA Quality Standards, HSE policies, and control EBCA design & development procedures.
- Some basic machining (manual milling, surface grinder and lapping) as part of seal repair.
- Must be able to react to change productively and undertake other tasks as assigned.
- Understand and execute good housekeeping, such as 5S.
- Support Maintenance tasks when necessary (equipment, building, fixture, change of layout, machine installation).
- Represent the department for external audits (ISO 9001, others).
- Support annual inventory process.
- Be an active member of the Quality Management System, auditing other departments.
Qualifications :
- A high school diploma or equivalent is required. Associate degree preferred.
- 2-5 years of related work experience.
- Intermediate level skills with SAP, Microsoft Office (Outlook, Excel and Word).
- An advantage is a working knowledge of mechanical seals.
- Basic knowledge of blueprint reading.
- Knowledge of materials (metals, etc.) - technical background is a plus.
- Ability to speak fluently and effectively to customers and employees of the organization.
- Strong organizational skills.
- Solve practical problems.
- Computer literate Microsoft Word, Excel, Outlook, and Database applications.
- Work on SAP platform.
- Ability to work under pressure, independently and undertake site visits to customers.
- Work independently or with others as needs arise.
- Requires good judgement and a professional demeanor.
- English is mandatory, and French is a plus.
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