Description
Position : In-store Customer Experience Specialist Location : British Colombia Vancouver UNIQLO Metropolis at Metrotown Report to : Store Manager TheIn-store Customer Experience Specialistis responsible for exceeding customer expectations by building interpersonal relationships and acting as a brand ambassador by creating a store experience for our customers that connects with our sales growth.
The optimal candidate will demonstrate a thorough understanding of in-store and online customer needs to provide the best customer service as company standard, and act as a brand ambassador.
This position will report to the Store Manager and will work as part of the store and Ecommerce integration team, connecting store and Ecommerce business.
Key Responsibilities : To be asuccessful In-store Customer Experience Specialistat UNIQLO, you must be someone who :
- Acts as a brand ambassador by positively representing the brand, aligned with the company’s mission and vision.
- Provides superior customer service, placing heavy importance on brand experience and customer engagement / satisfaction according to the UNIQLO service standard, the UNIQLO Principles and Philosophy
- Utilizes company tools to successfully build brand recognition and maximize sales and profits and increase the number of units per transaction
- Advocates the integration of stores and eCommerce, evolving the purchasing experience for customers
- Gets excited by developing & sharing insight on new products / services and providing customer feedback through internal communication channels
- Works as a team player, upholding company policies and procedures in all aspects of customer service and contributing to a positive working environment.
- Assists management to identify and resolve issues in the store and supports special projects as assigned.
- Thrives in an environment that cross-trains all staff members to be able to independently uphold brand and operation standards for our customers (Ex : Cashier, Fitting Room, merchandise processing and replenishment, cleanliness,
Requirements :
- Post secondary education with at least 3 years of experience in similar roles.
- Have excellent communication and interpersonal skills with a smile.
- Ability to have problem solving skills and detail oriented.
- Ability to work a flexible schedule that meets the business needs, including evenings, weekends, and holidays.
- Ability to stand for long periods of time, read computer terminals, push, pull or move objects of up to 50 pounds.
- Ability to effectively maneuver around the sales floor and stockroom including repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing.
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