CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers :
- We succeed together
- We embrace progress
- We care big
- We create space
To join our remote-first, engage from anywhere team, visit getcaret.com / careers.
Requirements
Serve as single point of contact for key client contacts and internal stakeholders.Project manage on-boarding for key clients and collaborate with the Implementation and Professional Services teams on the management of post-sale client relationships.Quarterback escalated technical issues and collaborate with our support teams to deliver timely resolutions.Utilize superb problem-solving skills to address technically focused customer escalations and proactively form solutions aligned with a client’s vision.Analyze clients’ needs and suggest upgrades or additional features to meet their requirementsProvide excellent, regular client communications and responsive, consistent follow through on all issues and actionsDevelop and nurture strong client relationshipsQualifications
4+ years of hands-on SaaS experience in a high pace environment4+ Years of accounting understanding and experience4+ years relevant work experience in a client-facing technical role, preferably customer success or account management, with a proven track record of retention and high customer satisfaction.Over 3 years of technical account management, engagement management, system implementation, technical support or SI consulting experience.Requires professionalism and the ability to work in a remote in an independent environment
Experience with remote access environments such as Citrix and / or terminal services.Must have experience with Microsoft server and client technologies.Preferred : Current engineering certifications : MCSA / MCSE, CCNA, CSSA, CCAMust possess an enthusiastic personality and foster a positive work environment.Benefits
Flexible PTOCertification(s) reimbursementSummer FridaysNo meeting FridaysExtended Medical, Dental, Paid Sick Days, Vision, Life Insurance, and Disability Leave CoverageEqual Employment Opportunity : CARET is an Equal Opportunity, Affirmative Action Employer.
The compensation information below is provided in compliance with job posting disclosure requirements.
Pay range : $110,000 - $120,000 CAD . Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.
Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.
LI-Remote
LI-ST1
CustomerSucessManagers
