About the Role
The End User Services team in the Business Services group is looking for a student full-time for the Fall 2024 co-op term.
The student’s primary responsibilities will be focused on supporting various end user needs to resolve incidents, service requests or problems.
Key Responsibilities
- Provide support for the Company’s end users;
- Assist with the preparation and deployment of hardware and software assets for end users;
- Conduct analysis of various hardware, software, and related licensing;
- Monitor shared inboxes in order to manage requests and respond to urgent matters in a timely manner including cyber phishing notifications;
- Assist in asset management and tracking of both hardware and software assets;
- Analyze and follow service calls through to resolution using the incident management tool;
- Perform research, development and testing for solutions and resolutions.
Knowledge Required
- Currently enrolled in an accredited post-secondary program;
- Completed first year university or college studies in Computer Science or Programming;
- Familiarity with MS operating systems on end devices;
- Familiarity with M365 toolset would be considered an asset (ie. Office Suite, Microsoft Teams, SharePoint
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