After sales customer agent

Fed SupplyBeloeil, QC, Canada

1 day ago

Job type

Full-time

Permanent

Job description

Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.

I'm recruiting a afeter sales customer agent for my client located in Sainte-Julie.

Your role :

Contribute to the optimization of after-sales service by offering excellent customer service (maintenance, technical support, etc.);
Manage customer complaints;
Carry out an initial diagnosis based on requests received;
Suggest appropriate technical explanations based on customer complaints;
Confirm warranty claims;
Support the team in resolving technical problems, as required;
Write diagnostic reports detailing identified technical problems;
Inform managers and / or suppliers of observed technical incidents;
Enter relevant information into Zendesk / SAP software;
Provide top-notch customer service that reflects the company's image.
Contribute to the maintenance of a good working climate on a daily basis, using the company's values;
Perform all other related tasks.

Skills :

SAP system skills for order management (data entry, tracking, inventory management).

Good command of office tools (Excel, Outlook).

Knowledge of logistics and sales processes.

Excellent oral and written communication skills in French and English in order to be able to communicate with our English-speaking customers and partners.

Sense of customer service and ability to manage delicate situations.

Rigor, organization and ability to work under pressure.

Team spirit and ability to collaborate with different departments.

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Customer Sales Agent • Beloeil, QC, Canada