At Pure , we pride ourselves on fostering a culture built on confidence, accountability, and collaboration. Our talented team is at the heart of everything we do, driving our commitment to creating exceptional experiences for our customers.
As a Customer Experience Associate , you’ll join a group of dedicated professionals who understand the power of strong relationships and work together to elevate our brand and make a lasting impact in the lives of those we serve! In this vital role, you will engage with our customers in meaningful ways, ensuring that each interaction not only resolves issues but also builds trust and loyalty.
Our new Customer Experience Associate’s responsibilities will include : Developing genuine relationships with customers through personalized communication via phone, email, texts and face to face interactions.
Actively listening to customer needs and concerns to provide tailored solutions that exceed expectations. Following up with customers to ensure satisfaction and gather feedback on their experiences, demonstrating that their opinions matter.
Collaborating with internal teams to create seamless experiences and advocate for customer needs across the organization.
Assisting in the development of initiatives that enhance customer relationships and foster a sense of community. Identifying opportunities to surprise and delight customers, turning everyday interactions into lasting impressions.
Qualities we value : A natural communicator who enjoys connecting with people and building rapport. Excellent listening skills and empathy, allowing you to understand and address customer needs effectively.
Strong problem-solving abilities and a proactive approach to improving customer experiences. A team player who values collaboration and is committed to creating a positive atmosphere.
Experience in customer service or relationship management is a plus, but we welcome candidates eager to learn and grow! Every member of our team has a unique skill set and brings valuable expertise to the table.
Therefore, our top priority is to create a culture that supports and encourages growth and development. We believe that learning is a lifelong journey, and we are committed to offering opportunities for our employees to enhance their customer support skills through ongoing education and training programs.
If you're ready to take on a role where your ability to build relationships can make a real difference in our customers' experiences, apply! Powered by JazzHR
Customer Experience Associate - Mandarin or Cantonese Language Skills an asset
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a . W...
Senior Customer Experience Associate - Fremont Village, Port Coquitlam (30 hours)
Our Senior Customer Experience Associates are the face, character and heart of our branches. Build strong customer relationships and deliver excellent customer service. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. As an essen...
Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a . W...
Customer Experience Associate - Burnaby Main Branch (18.75 Hours/Week)
Build strong customer relationships and deliver excellent customer service. Uncover and solve customers’ needs. Have proven customer service skills through work or community involvement. Have strong technical skills and the ability to promote digital and self-service banking options to our customers...
Customer Experience Associate - Cantonese Language Skills an Asset
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a . W...
Senior Customer Experience Associate - Yaletown Branch (30 Hours/week)
Our Senior Customer Experience Associates are the face, character and heart of our branches. Build strong customer relationships and deliver excellent customer service. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. As an essen...
Customer Experience Associate - Redwood Square, Surrey, BC (22.5 hours)
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As a Customer Experience Associate, you are the face, character and heart of our branches. Build strong customer relationships and deliver excellent customer service. Scotiabank is a place where we p...
Customer Experience Associate - Newton Town Centre, Surrey, BC (30 hours)
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As a Customer Experience Associate, you are the face, character and heart of our branches. Build strong customer relationships and deliver excellent customer service. Scotiabank is a place where we p...
Senior Customer Experience Associate - Port Coquitlam (30 hours)
Our Senior Customer Experience Associates are the face, character and heart of our branches. Build strong customer relationships and deliver excellent customer service . Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. As an esse...
Customer Experience Associate - Burnaby North Branch (18.75 Hours/Week)
Build strong customer relationships and deliver excellent customer service. Uncover and solve customers’ needs. Have proven customer service skills through work or community involvement. Have strong technical skills and the ability to promote digital and self-service banking options to our customers...