Senior Logistics Coordinator - Customer Service

Senior Logistics Coordinator – Customer Service (3PL Experience Required)

Location : Montreal, QC | Employment Type : Full-Time | Work Arrangement : In-Person Only

Salary : $55,000–$70,000 / year + Uncapped Commission

Experience Required : 3–5 years as a Senior Logistics Coordinator in a 3PL company

This is a full-time, in-person position in our Montreal office. Remote or hybrid work is NOT available.

About Us

We don’t just move freight—we drive results . As a rapidly growing logistics company in Montreal, we specialize in tailored and efficient supply chain solutions across ground, air, sea, and intermodal transport. Our success is built on strong partnerships, innovative problem-solving, and a customer-first mindset .

If you are a proactive logistics professional with 3PL expertise and thrive in a fast-paced environment where challenges become opportunities , we want to hear from you.

Your Role : Senior Logistics Coordinator (Customer Service)

As a Senior Logistics Coordinator , you will be the key link between sales, operations, and customer success. You will ensure seamless shipment execution , manage customer relationships, and resolve logistics challenges with confidence and efficiency .

This position is ideal for someone who :

Has successfully worked as a Senior Logistics Coordinator in a 3PL company .

Thrives under pressure and enjoys problem-solving in real-time .

Is a strong communicator who can handle escalations with professionalism.

Can manage multiple clients and juggle shipments without missing a detail .

Key Responsibilities

Customer Relationship Management – Act as the primary point of contact for key clients, providing outstanding service and proactive solutions.

Problem-Solving & Escalations – Handle shipment delays, customs issues, and other logistical challenges with quick decision-making .

Shipment Execution & Coordination – Work closely with carriers, brokers, and internal teams to ensure on-time and compliant deliveries .

Import / Export Documentation – Process paperwork with accuracy, ensuring customs and regulatory compliance .

Continuous Improvement – Identify inefficiencies and propose solutions to optimize logistics workflows.

What We’re Looking For

• Proven Experience – 3–5 years as a Senior Logistics Coordinator in a 3PL company (this is a must!).
• Bilingual – Strong written and verbal communication skills in French and English .
• Industry Knowledge – Strong understanding of freight, transportation, and customs regulations .
• Multi-Tasking & Detail-Oriented – Ability to manage multiple shipments while maintaining high accuracy.
• Tech-Savvy – Comfortable with logistics software and data entry.

Why Join Us?

Competitive Compensation – Base salary + uncapped commission .

Career Growth – Work with industry experts and get hands-on training.

Performance-Based Recognition – Regular feedback and reward programs.

Supportive Culture – We invest in our people, offering mentorship and a collaborative team environment .

Perks & Benefits

In-Person Work Environment – Collaborative office setting for effective teamwork.

Flexible Work Schedule & Casual Dress

Health & Dental Insurance

Paid Time Off & Company Events

Life & Disability Insurance

On-Site Gym & Parking

Employee Assistance Program

Our Philosophy

We believe that logistics is more than just moving freight—it’s about building partnerships, solving complex problems, and making a real impact . As a people-first company, we foster a culture of collaboration, ownership, and continuous learning .

This role requires full-time, in-person attendance in our Montreal office. No hybrid or remote work is available.

If you’re ready to bring your 3PL logistics expertise to a company that values innovation and career growth , we’d love to meet you.

Apply today and take your logistics career to the next level!

LogisticsJobs #MontrealHiring #3PL #SupplyChain #Transportation #CustomerService #BilingualJobs

Coordonnateur(trice) Senior en Logistique – Service Client (Expérience 3PL Requise)

Localisation : Montréal, QC | Type d’emploi : Temps plein | Mode de travail : Présentiel uniquement

Salaire : 55 000 $ – 70 000 $ / an + commission illimitée

Expérience requise : 3 à 5 ans en tant que Coordonnateur(trice) Senior en Logistique dans une entreprise 3PL

Ce poste est exclusivement en présentiel dans nos bureaux de Montréal. Aucun mode hybride ou télétravail n’est offert.

Qui sommes-nous ?

Nous ne faisons pas que déplacer du fret—nous créons de la valeur . En tant qu’entreprise de logistique en pleine croissance à Montréal, nous fournissons des solutions efficaces et sur mesure pour le transport terrestre, aérien, maritime et intermodal.

Nous recherchons un(e) professionnel(le) de la logistique, expérimenté(e) en 3PL , capable de relever des défis et de transformer des obstacles en opportunités.

Votre rôle : Coordonnateur(trice) Senior en Logistique (Service Client)

En tant que Coordonnateur(trice) Senior en Logistique , vous serez un élément clé entre les ventes, les opérations et le service client . Vous gérerez les expéditions, garantirez une communication fluide avec les clients et anticiperez les problèmes logistiques avec efficacité .

Ce poste est fait pour vous si :

Vous avez déjà occupé un poste de Coordonnateur(trice) Senior en Logistique dans une entreprise 3PL .

Vous aimez résoudre des problèmes complexes et travailler sous pression.

Vous avez une excellente communication et gérez bien les priorités.

Vous êtes rigoureux(se) et orienté(e) résultats .

Vos responsabilités

Gestion Client – Point de contact principal des clients, vous assurez un service de haute qualité.

Gestion des Urgences – Résolution rapide des retards, problèmes douaniers et défis opérationnels .

Coordination des Expéditions – Travail étroit avec les transporteurs, transitaires et équipes internes.

Documentation Import / Export – Gestion des documents avec précision et conformité .

Optimisation des Processus – Identifier les inefficacités et proposer des améliorations .

Profil recherché

Pourquoi nous rejoindre ?

Poste en présentiel uniquement – Collaboration et efficacité garanties.

Horaires Flexibles & Tenue Décontractée

Assurances Santé & Dentaire

Congés Payés & Événements d’Entreprise

Assurance Vie & Invalidité

Gym & Stationnement sur place

Programme d’Aide aux Employés

Postulez dès maintenant !

Logistique #Transport #3PL #Coordination #ServiceClient #MontréalEmploi