Customer Service Specialist

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents.

Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada.

With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve.

If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Customer Service Specialist you will be responsible for receiving and processing orders for title insurance by phone, fax and internet.

You will manage customer inquiries and provide outstanding customer service. Working with multiple internal departments you will ensure ever customer receives the highest level of service.

In your role you will become an expert on title insurance and the various FCT products and provide information and advice to our valued customers.

HERE’S HOW YOU’LL CONTRIBUTE :

• Receive and process orders for title insurance by phone, fax and internet
• Address and advise lawyers on any issues related to their specific files
• Educate customers on title insurance and the various products FCT offers and distribute information packages
• Accurately close and file policies with reference to all applicable information (File order, content, appropriate documents, etc)

HERE’S WHAT YOU’LL BRING :

• Exceptional Customer Service Skills
• Excellent written and verbal communication skills
• Excellent computer skills (MS Office Suite)
• Keen attention to details and organizational skills

HERE’S WHAT SETS US APART :

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program

Group retirement savings plan with company match

Paid holidays and generous paid time off

Hybrid work arrangements

Paid volunteer opportunities and charitable donation matching

Employee recognition programs that include referral incentives

Potential for performance-based incentives

The opportunity to participate in our stock purchase plan

And more!

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.