Manager, Business Solutions & Testing

9088BR

Manager, Business Solutions & Testing

Job Posting

Halifax Regional Municipality is inviting applications for the permanent, full-time position of Manager, Business Solutions & Testing in Information Technology.

Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality’s core values. We have an Employment Equity Policy, and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous / Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.

Reporting to the Director, Service Management & Operations, the Manager, Business Solutions & Testing is a seasoned and effective leader. This position is responsible for the day-to-day operational support and service lifecycle of software applications used by HRM business units across the organization. This role is responsible to lead a team of Application Administrators to ensure applications enable business process by being fit for use, available, stable, current, and secure.

The Manager, Business Solutions & Testing is responsible for driving application related strategy for HRM. This includes incident management, request fulfillment, change management, problem management, and release management ITIL processes. Procurement, contract and vendor management functions are a key focus, especially with more reliance on software-as-a-service and hosted solutions become prevalent in the market. Most importantly, customer service and delivering functional value to business units and Halifax residents through applications is embedded throughout.

For a detailed list of duties and responsibilities, please email [email protected].

QUALIFICATIONS

Education and Experience :

• Post-secondary degree in Business or Computer Science, or related field.
• At least eight years in information technology with a career path that demonstrates acquired expertise in IT operations leadership and applications management.
• At least five years in a management role and experience in direct delivery and support of IT COTS and SaaS applications and software systems.
• Business orientation, including broad experience in integrated enterprise-wide IT solutions in a multi departmental business environment and / or the public sector.
• Experience in working with software vendors and managing contractual SLA obligations in the delivery of operational improvements covering both process changes and software implementation.

Technical / Job Specific Knowledge and Abilities :

Security Clearance Requirements : Applicants may be required to complete an employment security screening check.

Please note – Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates, who are selected for testing, may be tested in a group setting, scheduled at the employer’s discretion.

COMPETENCIES : Valuing Diversity, Communication, Conflict Management, Customer Service, Decision Making, Developing Others, Managing Change, Networking / Relationship Building, Organizational Awareness, Organization & Planning

WORK STATUS : Permanent, full time

HOURS OF WORK : Monday to Friday, 8 : 30am-4 : 30pm; 35 hours per week

SALARY : NU09 on the non-union salary scale; $102,970-$133,260. Salary to be commensurate with education and experience.

WORK LOCATION :  13th Floor, Barrington Tower, Halifax

CLOSING DATE :    Applications will be received up to 11 : 59 pm on August 13, 2024.