Program Manager

Are you passionate about making a difference in the lives of individuals with developmental disabilities? Do you have a talent for leadership, coaching, and building strong, inclusive teams?

If so, we invite you to apply for our Program Manager role and join us in creating a positive, supportive environment that truly transforms lives.

About CHOICES Choices is a not-for-profit organization that is committed to actively pursue a continuum of service that will enhance the quality of life for people with developmental disabilities, promote social inclusion, and the worth and self-worth of the people we support.

Position Summary Reporting to the Director of Services, the Program manager will lead the effective service delivery of the residential program, while ensuring compliance with Quality Assurance Measures (QAM) and the Agency’s Mission, Vision and Values.

The Program Manager works collaboratively with their peers to plan, develop and design services to meet program needs, while supporting person-centered services.

The Manager will work with their Director to oversee client intakes, discharges, contentious issues, and case management As the Program Manager, you will lead and manage day-to-day operations of one or more programs, guiding a dedicated team to provide top-tier, compassionate care.

You will collaborate with staff, families, and external partners to develop and implement individualized support plans, foster a person-centered approach, and encourage staff development and training.

Working Hours : 80% of working hours will be at the program locations supporting the direct support professionals and people supported as needed.

The remaining 20% may be spent on administrative tasks in an office setting. Hours of work will reflect program needs and will include evening and weekends hours.

Employment Status : Full time Key Responsibilities Leading a team of support workers, the Program Manager is responsible to select, train, motivate and manage DSPs.

Train and mentor direct support professionals on how to review, understand and follow Person Centered Plans (PCPs), Behavior Support Plans (BSPs) and all other required documentation as needed for all people supported.

Participate in Passport forecasting, budgeting and monitoring of balances. Oversee daily operations, including scheduling, budget management, and adherence to regulatory requirements.

Individualized Support : Ensure individuals supported receive person centered support in line with their unique needs, preferences, goals and Journey to Belonging.

Supervises, monitors, disciplines, evaluates, trains and delegates responsibilities to all staff and recommends disciplinary actions Address and resolve emergency situations with professionalism, compassion, and sound judgment.

Participate in On-Call Rotation. Other duties as assigned. Qualifications and Skills Diploma or degree in Social Services, Human Services, Psychology, or a related field Minimum of 3 years in a management role within residential or developmental services.

Experience supporting individuals with challenging behaviors, mental health needs, and trauma is preferred. Experience managing in a unionized environment.

Knowledge of labour and employee relations practices is an asset Strong analytical and problem-solving skills, conflict resolution skills, with proven ability to make good judgement calls under pressure and in a dynamic environment Knowledge and experience with service planning, budget preparation, program expenditure control and financial accountability Tactical knowledge about compliance and quality assurance measures Ability to work flexible hours to meet program needs.

Why Join Us? Competitive wage and comprehensive benefits Play a hands-on role in transforming lives and fostering independence.

Access to ongoing training and professional development opportunities. Join a supportive, mission-driven team that values respect, compassion, integrity and person-centered approach to care.

Ready to Join? If you’re ready to make a meaningful impact and take your career to the next level, we’d love to hear from you! Please apply with your resume and a brief cover letter describing why you’re an ideal fit for this role.

Choices is committed to creating an accessible and inclusive organization. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code (OHRC).

Choices will provide accommodations throughout the recruitment and selection process to applicants with disabilities. During any stage of the recruitment process, please notify Human Resources of the nature of any accommodation(s) you may require.

Any information received relating to accommodation measures will be addressed confidentially. Powered by JazzHR