Access Control Technical Support Specialist - Canada Remote

Job Description

Reporting to the Access Control Technical Support Team Lead, the Technical Support Specialist will provide customers with product support over the phone. Success in this role will be defined by a strong customer-oriented mentality and the curiosity to learn about a diverse set of technologies. In this role you will :

Provide excellent customer service over the phone and in writing

Search for knowledge articles and provide related solutions

Maintain an understanding of Avigilon Access Control software and products such as servers, controller panels, card readers, key cards etc.

Ensure all requests are tracked, documented, and maintained accurately in a case management system

Balance hands-on guidance with self-serve resources

Adhere to metrics driven performance

Other duties as assigned

Qualifications

2 years experience in a Technical Support role

Must be able to quickly learn and understand new ideas and concepts and apply them to solving problems

Knowledge of electronic circuitry

Proficiency in computer usage, and TCP / IP networking

Minimum typing speed of 60 words per minute (WPM)

Exceptional verbal and written communication in English

Ability to efficiently manage time and prioritize multiple competing tasks

Self-motivated and focused with a passion for technology and customer satisfaction

Preference will be given to candidates with the following skills and experience

Call center experience in a technical role

Degree, Diploma, or certificates in a related discipline (network engineering, computer science, electrical engineering)

Prior access control industry experience

French, Spanish fluency

Ability to use Linux operating systems

This position is a remote position and candidates can be located anywhere in Canada.

Target Base Salary Range : $50,000 - $60,000 CAD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

High school diploma, GED or equivalent experience preferred

2 years experience in a technical support role

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .

Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un handicap physique et / ou mental. Si vous avez besoin de mesures d’adaptation, svp nous faire parvenir un courriel à .