Technical Writer

As a Technical Writer at Botpress, you’ll play an important role in helping our customers, developers, and users navigate our platform through clear, high-quality documentation. This position is well-suited for someone who enjoys collaborating with others, learning new technologies, and translating complex ideas into simple, accessible content.

You’ll work closely with teams across product, engineering, and marketing to ensure our documentation supports product goals, is technically accurate, and meets user needs. Writing new documentation will be one of your key responsibilities as you highlight the latest features and capabilities of the Botpress platform. At the same time, you’ll maintain and improve existing documentation to keep it up-to-date and relevant as the platform evolves.

In this role, you’ll follow best practices for technical documentation in the software industry, helping to establish clear standards that make our content as user-friendly as possible. Over time, you’ll develop a deep understanding of the Botpress product and platform, allowing you to explain its features and functionality in a way that empowers users to achieve their goals.

You’ll also spend time understanding the challenges and questions our users and customers face, ensuring that our documentation addresses their needs effectively and provides real value. Whether you’re documenting a developer tool or answering a common customer question, your work will be focused on making the platform easier to use and understand.

This is an opportunity to grow your skills in technical writing, build your expertise in agentic AI, and be part of an innovative and supportive team. Strong communication and writing skills are essential for this role, and we welcome candidates who are excellent writers—even if you don’t have a technical background.

About Botpress

Botpress is one of Canada’s fastest growing AI startups; we’re driven by a vision to transform the way organizations use AI. With a Series A funding round led by Inovia and Decibel, you’ll be joining an industry-leading company with users, customers, and partners located in every country in the world. Our team is comprised of industry veterans and innovators who share a commitment to excellence and a passion for achieving the extraordinary.

Responsibilities

• Write and maintain documentation for the Botpress platform, including user guides, API references, FAQs, and tutorials.
• Collaborate with product, engineering, and marketing teams to gather information and understand new features, updates, and user needs.
• Regularly review and update existing documentation to ensure accuracy and relevance as the platform evolves.
• Follow best practices for technical documentation in the software industry, ensuring consistency, clarity, and usability.
• Develop a deep understanding of the Botpress product and its features to provide accurate and effective documentation.
• Research and understand common challenges faced by Botpress users to create content that directly addresses their needs.
• Assist in creating visuals, such as diagrams or annotated screenshots, to enhance documentation and improve user understanding.
• Contribute to the continuous improvement of documentation processes and standards.

Requirements

Portfolio Submission (mandatory)

A portfolio of writing samples is required as part of your application for this role. Your portfolio should showcase your ability to write lucid, cogent, long-form content. Examples showcasing technical documentation, user guides, tutorials, or API reference material are ideal, but samples of academic work, research essays, published writing, or other long-form essays are equally welcome.

Please send your portfolio and CV to [email protected]. Applications without a portfolio will not be considered.

Benefits

You will join a team of ambitious individuals passionate about speed of execution, data-driven decisions, and, of course, AI agents.