Sales Associate II- Designer Outlet Vancouver

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last for you to be yourself in.

Coach is part of the Tapestry portfolio a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Visit page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Sales Associate Role Description Outlet

The Sales Associate role defines the customer’s experience at Coach. The Sales Associate creates energy and excitement as it relates to the product and the brand and builds strong, lasting relationships by providing service and selling skills that WOW the customer.

The Sales Associate delivers exceptional customer service by treating each customer like a guest in their own home.

Responsible for :

• Service and Selling
• Introducing e mail campaign and encouraging customers to share contact information
• Closing the sale and reinforcing the purchase decision
• Knowing store and individual productivity goals
• Creating customer loyalty by staging future visits
• Protecting the customer experience and ensuring customer satisfaction
• Building the sale based on customers’ needs
• Tailoring service and selling approach to the individual needs of the customer
• Asking open / closed ended lifestyle questions to determine customers’ product needs
• Communicating features, benefits, price, & commitment to quality
• Continuously learning brand and product information
• Maintaining open body language facing the largest part of the store
• Providing accurate price explanations
• Soliciting questions from groups of customers
• Selling to an audience by looking around and maintaining eye contact with all individuals -
• Introducing yourself to customer / crowd by name in a comfortable and friendly way
• Greeting and engaging customers with a smile while creating energy and excitement
• Using the 7 Service Commitments as the foundation for creating the service environment

Our Competencies for All Employees

• Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others;
• lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly;

is not afraid to take negative action when necessary.

Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions;

tends to be seen as original and value-added in brainstorming settings.

Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services;

acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture;

isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers;

very bottom-line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization;

builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement;

experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective;

is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

• Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions;
• is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves;

will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

• Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes;
• fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team;

creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.

All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.

These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.