Bilingual (French-English) Response Specialist, Customer Support - Remote

ResponsibilitiesHeures flexibles, travail intéressant, pas de navette vers ou de votre lieu de travail.We're looking for independent contractors to assist Driver Assistance Program customers with delivery of safety services such as Emergency Assistance, Automatic Collision Notification, Hands-free Destination Assist, Stolen Vehicle Locator and more.Contractors will listen carefully and evaluate each caller's situation to provide appropriate solutions in order to see each call to resolution. Calls can involve issues as simple as mapping and navigation to calls of an emergency nature. Contractors must exhibit a high degree of caring and empathy on each call and be able to handle stressful situations in a calming manner.  Why join our WooHoo! Crew? There are many perks to contracting with Working Solutions! Work from home : Say goodbye to commuting hassles and hello to the convenience of working from home.Work when it's convenient for you : Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.Gain experience in different industries : Expand your skillset and broaden your horizons while providing exceptional customer service.Supportive environment : We're there to help so you can focus your efforts on bringing top-notch service to the customers we serve.Earnings PotentialBilingual contractors will earn up to $18.60 USD per hour with a 48-minute minimum guarantee.ScheduleFlexible schedule opportunities - you schedule your hours!Client hours of operation are open 24x7Day, night, and weekend hours available. Skills NeededCaring, sympathetic and helpful demeanorStrong customer service skills, including active listeningMulti-tasking to find answers while on with customerAbility to react and respond decisively in emergency situationsAbility to reassure, control and diffuse emotional and / or difficult callsPrior experience with driver assistance programs is a bonus, but not requiredContractors on the French bilingual queues must be fluently bilingual in French and EnglishTechnology RequirementsPersonal computer (no tablet)Broadband internet connection, with at least 10 Mbps download speedWired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet)Windows 10 or Windows 11 operating systemValid antivirus software installed, running and up to dateWired USB headset with microphone (Gaming headsets not accepted)Please note, Mac support is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility.Contractors must have a smart phone, Android tablet or iPad and be willing to install an authentication app related to program work.

• Full PC requirements are listed at https : / / jobs.workingsolutions.com / faq /  Important InformationContractors may work from the U.S. (except CA, NY, PA, WA) or Canada on this client program, and all contractors must successfully pass a background check to represent this client.At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our WooHoo! Crew, you'll have access to apply to several contracts exclusive to Working Solutions independent contractors.With Working Solutions, you work when it's convenient for you. Our contract hours range from 15 to 40+ hours per week and you can select the hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors.Want to learn more about what it's like as an independent contractor with Working Solutions? Visit us at jobs.workingsolutions.com or check out what some of our Customer Care PROs have to say. Contractual Relationship : The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.