Salesforce Technical Architect

Wipro Limited (NYSE : WIT, BSE : 507685, NSE : WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com Salesforce Technical Architect : The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Responsibilities : Develop architectural solutions for the new deals / major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable.Provide solutioning of RFP’s received from clients and ensure overall design assuranceDevelop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectivesAnalyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework / architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technologyDefine and understand current state solutions and identify improvements, options & tradeoffs to define target state solutionsClearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmapsEvaluate and recommend solutions to integrate with overall technology ecosystemWorks closely with various IT groups to transition tasks, ensure performance and manage issues through to resolutionPerform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detailValidate the solution / prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program / project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendationCollaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts Enable Delivery Teams by providing optimal delivery solutions / frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisorDevelops and establishes relevant technical, business process and overall support metrics (KPI / SLA) to drive resultsManages multiple projects and accurately reports the status of all major assignments while adhering to all project management standardsIdentify technical, process, structural risks and prepare a risk mitigation plan for all the projectsEnsure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teamsRecommend tools for reuse, automation for improved productivity and reduced cycle timesLeads the development and maintenance of enterprise framework and related artefactsDevelops trust and builds effective working relationships through respectful, collaborative engagement across individual product teamsEnsures architecture principles and standards are consistently applied to all the projectsEnsure optimal Client EngagementSupport pre-sales team while presenting the entire solution design and its principles to the clientNegotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposedDemonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor͏Competency Building and Branding Ensure completion of necessary trainings and certificationsDevelop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancementContribute to the architecture practice by conducting selection interviews etc͏Team Management ResourcingAnticipating new talent requirements as per the market / industry trends or client requirementsHire adequate and right resources for the team Talent ManagementEnsure adequate onboarding and training for the team members to enhance capability & effectivenessBuild an internal talent pool and ensure their career progression within the organizationManage team attrition Drive diversity in leadership positionsPerformance ManagementSet goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reportsEnsure that the Performance Nxt is followed for the entire teamEmployee Satisfaction and EngagementLead and drive engagement initiatives for the teamTrack team satisfaction scores and identify initiatives to build engagement within the team Education and Required Experience : Requires Bachelor’s degree in Computer Science, Software Engineering, Management Information Systems, and / or a related field plus experience with Salesforce platform12+ yrs Experience with CRM salesforce eco systems, service cloud designing, architecture, implementation, CTI integration and configurationSalesforce certifications : Service cloud, admin, developerPractical experience with sophisticated programming concepts including core design patterns, limits and bulk patterns, integration patterns, and asynchronous operationsAbility to collaborate with client partners to define requirements, outcomes, and set expectations on tasks that you and your team will be responsible for executingDevelop and maintain architecture blueprint in collaboration with partner and enterprise architectsGuide functional team with right Salesforce features and capabilities to have an effective grooming session with clientGather required API definition and data layout to develop quality user storiesDevelop solution with task list / approach for developers to build the featuresDevelop and monitor environment, CI / CD and release management strategy Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicates including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.