Guest Services Representative and Relief Night Auditor, YWCA Hotel

Join the Front Office team at The YWCA Hotel, Vancouver! We are seeking a professional, friendly individual for a Guest Service Representative Position.

What you’ll be doing

Answer internal and external phone calls and emails and direct guests to the appropriate department

Greet guests and visitors as they enter the hotel

Complete check outs and check ins and receive payment

Create guest reservations and advise callers regarding rates

Be knowledgeable about The YWCA amenities and policies in order to advise guests accurately

Post and balance payments and charges on guest folios

Communicate with other departments such as Maintenance and Housekeeping regarding requests and changes throughout the day

Anticipate guest needs in order to provide seamless and exceptional service

Receive and respond to guest concerns and address them promptly

Complete daily checklists and tasks to maintain organization at the Front Desk

Count and verify individual cash floats and maintain responsibility for all cash received and given out

Prepare reports

Other duties as required

What you’ll need :

Previous Front Desk or other hospitality experience preferred

Previous experience with Opera Cloud Management System an asset

Strong interpersonal and problem-solving skills

Excellent communication and organizational skills

Ability to work cohesively as part of a team as well as independently

Ability to focus on guest needs, remain calm and professional at all times

Able to work flexible hours including days, evenings, weekends and holidays

A second language is an asset.

A valid clear criminal record check (including working with vulnerable populations) is required.

The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

What we offer :   We offer our eligible employees the following benefits as part of their total compensation package :

Extended medical and dental benefits

A defined benefit pension plan

Flexible working arrangements for applicable positions

Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members

Free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres

A workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.

Pay Rate : $24.25 (GSR) – 26.71 + 1.50 for night premium (Night Auditor)

This Position is Part of the IUOE