Senior Business Analyst

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province.

Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value.

How we work together is reflected through our five values : integrity, inspiration, tenacity, humility and care.

What Ontario Health offers :

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type :

• Fully paid medical, dental and vision coverage from your first day
• Health care spending account
• Premium defined benefit pension plan
• 3 personal days and 2 float days annually
• Individual contributors start at 3 weeks’ vacation with 4 weeks at 2 yrs.
• Career development opportunities
• A collaborative values-based team culture
• Wellness programs
• A hybrid working model
• Participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Here is what you will be doing :

The Senior Business Analyst, Digital Strategy Management and Reporting will be responsible for assisting in the development of portfolio management and reporting solutions used to facilitate ongoing portfolio management activities, and production of timely executive level reports.

The Senior Business Analyst will be responsible for eliciting requirements, developing process flows, building and delivering timely solutions to support Portfolio Management and Reporting activities.

Developing a strong collaborative working relationship with business contacts and the leadership team across Digital Excellence in Health (DxH) and portfolio contacts across Ontario Health is essential.

The Senior Business Analyst will be required to engage with these contracts to deliver presentations, provide training and orientation sessions, and gather information needed for database, portfolio management, and reporting updates.

Develops processes and tools to support stakeholders’ implementation of products or services.

Performs business and client requirement analysis in support of service development, operational and deployment projects and recommends solutions to achieve objectives;

implements / monitors solutions.

Develops and maintains process / solution documentation including workflows, use cases, user guides, and training materials.

Continuously seeks and identifies opportunities for the improvement of deployment, operational and registration processes, and procedures.

Solves business problems and provides leadership and guidance to clients and adoption teams.

Educates clients, stakeholders and users in the broader health care sector on OH policies, key concepts and processes.

Supports integration of various data sources while ensuring data quality requirements are met.

Performs analysis in support of program and stakeholder objectives.

Analyzes and resolves end user problems related to data quality, accessibility and interpretation.

Adjudicates and processes requests from internal / external clients, stakeholders and users.

Collaborates closely with the development, operations, onboarding and project teams in delivery of project / implementation including communication plans for stakeholders to ensure buy-in and awareness of features / changes.

Prepares / maintains system documentation, user guides, process maps, operations documents and training manuals.

Provides business and technical content for the assembly of test plans.

Facilitates and supports business and clinical participation in the execution of test plans.

Drives momentum through effective elicitation of requirements and adaptive strategies to obtain stakeholder input to meet project deadlines and schedules.

Trains and supports business and clinical staff on the use and integration of technology with business processes.

Collaborates with the team to ensure a consistent approach to executing work assignments.

Develops and has accountability for workload, tasks and initiatives for a specific product in collaboration with cross-functional teams across OH.

Assists with the development and identification of product synergies to ensure efficient product delivery.

Collaborates with other cross-functional teams in delivery of tasks / projects.

Participates in or leads user forums and user research to gain a deeper understanding of the client's needs.

Recommends changes to product procedures and features.

Envisions product improvements and innovations that improve services and processes for internal and external partners.

Leads and implements changes in procedures, business intelligence in an effort for achieving internal operational efficiencies.

Actively engages in product team discussions and recommends process efficiencies, product features and changes to product features to improve the user experience, operation and maintainability of the product.

Maintains understanding of the product and its policy, procedures and standards, and business domain knowledge for own edification and knowledge sharing with their team, new team members and cross-functional teams.

Provides mentoring to Business Analyst I.

Makes decisions where results have major impact across the organization requiring sophisticated solutions and long-term correction.

Education and Experience

Bachelor’s degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.

5+ years of experience with requirements elicitation and analysis techniques.

5+ years of experience in process design, re-engineering, implementation, and documentation.

5+ years experience in executive level reporting, and portfolio and project management processes

Experience in data analysis and business intelligence.

Excellent knowledge of documentation tooling such as Confluence Wiki or similar tools.

Excellent knowledge of JIRA or similar bug tracking tools.

Excellent knowledge of Process Mapping Techniques.

Excellent knowledge of SDLC.

Excellent knowledge of SQL, VBA, SharePoint, Microsoft365 power platform applications (Teams, Forms, PowerApps, PowerAutomate, PowerBI), MS Office Suite (Excel, Word, PowerPoint, Visio)

Good Business Domain knowledge specific to their product area.

Good knowledge of ITSM practices.

Knowledge and Skills

Ability to manage simultaneous projects from initiation to completion.

Strong problem solving and analytical skills with the ability to clearly communicate and share solutions.

Strong interpersonal, fact finding and interviewing skills.

Excellent organizational and multitasking skills.

Ability to develop new Ontario Health business processes and tools.

Ability to provide excellent service to internal and external clients by identifying and meeting their needs, building and maintaining positive and effective working relationships and providing the best user experience.

Ability to communicate effectively and concisely, both orally and in writing.

Effective presentation skills.

Ability to lead by example, demonstrating integrity, creativity, and enthusiasm in achieving results.

Ability to quickly shift priorities and adapt to changes to meet organizational and department requirements.

Ability to identify interpersonal relationship difficulties and help team members transition though difficult situations.

Ability to act independently with minimum supervision.

Ability to determine when to escalate broader impacting decisions to management.

Ability to collaborate with external stakeholders.

Ability to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically within product / project teams, cross-portfolio interaction, external client and stakeholder interaction.

Ability to make decisions where results have a major impact across the organization.

Employment Type : Temporary Fixed-Term

Paygrade : Band 5

Location : Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Internal Application Deadline Date : June 20, 2024

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone;

Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.

We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and / or interview process.

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