Talent.com
ADP Security Administrator / Technical Support

ADP Security Administrator / Technical Support

eTeamRemote, ON
30+ days ago
Salary
CA$50.00–CA$55.00 hourly
Job type
  • Remote
Job description

Coverage hours : preferred coverage hours am-pm Pacific time zone, Monday-Friday for primary resource; backup resource can be offshore.

Skillset

  • Client Security Administration
  • Client Technical Support
  • ServiceNow incident management

Key Responsibilities :

Technical Support (%)

  • Managing the day to day security maintenance including Creation and maintenance of user profiles for Client in a timely manner Creation and maintenance of permissions and roles in Client
  • Perform regular security review to identify separated employees, audit segregation of duties and system access to ensure access are appropriate based on Job responsibilities.
  • Partner with our Service, Implementation and Product teams to ensure that data integration issues are satisfied with quality and efficiency.
  • Develop, test, implementation, support, monitoring of new and existing integrations between Client and rd party systems.
  • Assist in identifying gaps in security administration processes and procedures and recommend improvement, optimization, and automation.
  • Develop and maintain an incident response plan for Client security incidents. Respond to and investigate security incidents, coordinate with relevant teams, and take necessary actions to mitigate risks.
  • Document Security setup and maintenance procedures including detailed step by step instructions.
  • Provide training to Security Administration backup person on the security procedures and policies
  • Other security administration duties as assigned.

    • Change and Release Support (%)

    This position is also responsible for coordinating software release efforts from the testing to staging and eventually into production environment

  • Validate ServiceNow Ticket Migration Readiness – to ensure every Enhancement / Change Ticket that is approved to go into production conform to the release control procedure.
  • Ensure that Client systems are up-to-date with the latest security patches. Develop and implement a patch management process to address vulnerabilities promptly.
  • Update ServiceNow Ticket Migration Status.
  • Issue On and Off Cycle Release Notes to stakeholders
  • Attend Change Advisory Board meetings and inform other Ethos teams on Client Changes tickets that could potentially impact other applications.
  • Stay informed about the latest developments in Client security and industry best practices. Implement continuous improvement initiatives to enhance the effectiveness of Client security measures.

    • Knowledge Skills and Abilities :

  • years of experience in administering and providing technical support for Client systems and applications.
  • Hands on experience with development, troubleshooting and maintenance of Integration between Client and external systems.
  • Analytical and problem-solving skills to identify and address security vulnerabilities and incidents effectively.
  • Knowledge of security technologies and tools used in access control, monitoring, and incident response.
  • Understanding of security policies, procedures, and compliance requirements relevant to Client systems.
  • Relevant work experience in information security, with a focus on access control, security monitoring, and incident response.
  • Experience in enforcing and ensuring compliance with industry regulations, security best practices and standards.
  • Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
  • Self-motivated and ability to work independently and as part of a team.
  • Experience working in a healthcare environment (preferred, not required)