Customer Service Representative

Join our team as a Customer Service Representative and be the friendly face that helps our customers with care, support, and solutions every day! ABOUT US Can Art Aluminum is a privately owned held, North American based extruder of standard and custom aluminum profiles. Since 1988, Can Art has grown from a single-press operation to the vertically integrated multi-plant, multi-press operation that we are today. We have built a reputation for uncompromised quality, responsive service, and a commitment to growth in the markets we service across North America. From initial inquiry to delivery, Can Art has the knowledge, capacity, and capability to handle your requirements and exceed your expectations. POSITION SUMMARY Under the supervision of the Customer Service Manager, the Customer Service Representative will be responsible for providing accurate information and support to our customers. This position works with other departments to ensure customer satisfaction. WHAT YOU WILL BE DOING Receive, analyze and process customer purchase orders and EDI using EPICS System. Act as a customer liaison and report / resolve customer related sales order issues. Track flow of material and work with other departments to support on time delivery objectives. Communicate with customers on shipment status as requested. Internal escalation of at risk deliveries (i.e. Scheduling, Operations, Shipping etc) Communicate with the shipping department on expedites and urgent shipments as needed. Investigate customer complaints with regard to orders and update account details with pertinent information. Respond to all customer emails / phone calls in a timely fashion and escalate to the proper person or department if necessary. Work individually and as a group to complete Can Art improvement initiatives. Help in other areas when needed (i.e. conduct inventory counts, schedule and track internal / external material flow, prepare reports for management as requested, etc.) Back up and assist Senior Customer Service Representative as required. WHO YOU ARE Post-secondary education in Business Administration. 2 years of experience in an office setting Strong written and oral communication skills Strong interpersonal skills Experience using the MS Office Suite (Word, Excel, PowerPoint, Outlook) Experience using EPICS and Crystal Reports is an asset. Strong mindset of improvement, innovation and teamwork WHAT WE OFFER Casual dress code for a relaxed and comfortable work environment Comprehensive health benefits, including extended health, dental, and vision care Disability and life insurance Employee Assistance Program to support your well-being On-site parking for your convenience RRSP matching to help you plan for the future Performance bonus to reward your contributions Support to help you thrive both personally and professionally!   APPLY! Excited about the chance to contribute to a growing company? Join Canart Aluminum and contribute to a culture of growth, creativity, and progress. Apply now! Diversity and Equal Opportunity Employment Can Art is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran’s status, Aboriginal / Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.   Powered by JazzHR