guest service agent

Education

• No degree, certificate or diploma

Work setting

• Hospitality industry
• Hotel, motel, resort

Tasks

• Investigate complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and technology knowledge

• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet

Transportation / travel information

• Own transportation
• Own vehicle
• Travel expenses not paid by employer

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Screening questions

• Are you available for the advertised start date?

Experience

• 7 months to less than 1 year

Other benefits

• Free parking available
• Team building opportunities
• Wellness program
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 20 to 40 hours per week