IT Technical Business Analyst

Date Posted : 11 / 13 / 2024

Hiring Organization : Rose International

Position Number : 474276

Job Title : IT Technical Business Analyst

Job Location : Edmonton, AB, Canada, T6H 5T6

Work Model : Hybrid

Shift : 08 : 15 to 16 : 30 Alberta time, Monday through Friday excluding holidays.

Employment Type : Temporary

Estimated Duration (In months) : 4

Min Hourly Rate($) : 65.00

Max Hourly Rate($) : 70.00

Must Have Skills / Attributes : Business Analysis, Requirements Gathering, ServiceNow, Stakeholders, System Analysis, VISIO

Nice To Have Skills / Attributes : TOGAF Framework

Job Description

Only Qualified IT Technical Business Analyst candidates currently located near the Edmonton, AB area will be considered due to the position requiring some onsite presence.

Must have Education :

Must meet or exceed one of the following)

• University degree in computer science or a related discipline and 4 years technical analyst experience OR
• 2-yr diploma in computer technology or a related discipline and 6 years related technical analyst experience OR
• 1-yr certificate in a related discipline and 7 years related technical analyst experience.

Preferred Certification :

ITIL Foundations certification.

Must have Work Experience :

• Broad understanding of the technical environment and linkages between systems. 3 years
• Experience in developing service maps for organizations with complex IT environments and infrastructure. 3 years
• Experience supporting application infrastructure and / or software development. 3 years
• Experience using the ServiceNow application to create and maintain service maps, reports, dashboards, and visual task boards. 3 years
• Experience working with application stakeholders to gather information about their systems and underlying technology infrastructure. 3 years

Nice to Have Work Experience :

• Experience leading and facilitating meetings with stakeholders at all levels. 3 years
• Experience within a Public Sector organization. 2 years
• Familiarity with Microsoft Visio or other diagramming software. 3 years
• Familiarity with ServiceNow ITOM. 3 years
• Familiarity with TOGAF framework. 3 years
• Project management and related technical abilities to implement application services on an enterprise scale, with both software and hardware components. 3 years

Job Duties :

• Contribute as part of a team, responsible for delivering service mapping services as part of the technical debt mitigation program.
• Work with the Service Mapping Lead to complete service maps and other associated deliverables for each application identified by the TDM program.
• Collaborate with the Service Mapping Lead to develop a workplan and monitor and report progress.
• Create and maintain service maps and other associated deliverables within specified quality standards and timelines.
• Engage and consult with application stakeholders to :
• Gather information about their applications.
• Create, refine, and validate service maps and associated deliverables.
• Respond to questions and enquiries throughout the process.
• Utilize the ServiceNow application to create and maintain service maps.
• Exercise analytical, planning, organizational, evaluation, and problem-solving skills.
• Able to detect and address problems, independently and quickly.
• Communicate effectively to staff with varying levels of systems and technical understanding.
• Must be able to work effectively with a team made up of in-house staff and contract resources.
• Escalate issues and risks, as appropriate.
• Work within a multi-vendor / staff environment.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Benefits :

For information and details on employment benefits offered with this position, please visit here . Should you have any questions / concerns, please contact our HR Department via our secure website .

California Pay Equity :

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.

Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.

S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13 / 10-91.).