Program Manager, Full-Time

In Your Role You Will

• Recruit, screen, hire, supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees and / or contractors to peak performance and productivity; take disciplinary action when required.
• Ensure the program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.
• Establish and maintain a program structure and staffing to effectively accomplish the agency’s goals and objectives; coordinate and oversee the recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required.
• Coach and mentor staff, and lead and participate in team building activities.
• Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings.
• Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines; establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures.
• Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
• Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees.
• Develop and manage annual program budget and perform periodic cost and productivity analyses.
• Produce program, occupancy, annual and other reports as required.
• Advocate effectively for service recipients.
• Represent the program and / or agency at various interagency forums, as well as to the media, government agencies, families / caregivers, funding bodies, and / or the general public / local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
• Participate in staff meetings and case conferences as required.
• Ensure physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow-up is done.
• Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff.
• Support menus and food plans that meet established nutritional standards, both on and off-site.
• Comply with and utilize appropriate crisis prevention and intervention standards and practices.
• Ensure staff or contractors who dispense medication to service recipients receive or possess appropriate training, and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.
• Operate motor vehicles safely and legally while transporting service recipients or on Taproot business.
• Provide on-call and emergency coverage on pager or cell.
• Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and / or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

Other Requirements :

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we’re building a company we’re proud of.

Our Employees Enjoy

For more information on Taproot Community Support Services visit our website : taproot.ca

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

Equal-Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.

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