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Business Analyst

Business Analyst

Robert HalfCalgary, AB, CA
26 days ago
Job type
  • Quick Apply
Job description

We are seeking a detail-oriented and technically proficient individual to join our team as an Intermediate Digital Business Analyst. This role will facilitate the Customer Loyalty product development, processes review, backlog grooming, user story and acceptance criteria creation, UAT support and more.

The Business Analyst should be able to manage and maintain +5 backlogs and concurrent projects ensuring timely milestone completion of requirements and other business analysis deliverables

Business and Technical Analysis

  • Assess requirements and support implementation of customer loyalty, ecommerce, EV (electric vehicles), car wash, and retail related solution.
  • Collaborate with cross-functional teams to gather, analyze, and document business requirements, ensuring clarity and alignment with organizational objectives.
  • Groom and complete JIRA user stories with effective acceptance criteria.
  • Translate business needs into technical specifications for retail and digital enhancements, ensuring effective communication between stakeholders and technical teams.
  • Ability to create process flows, swimlanes, wireframes, and functional documentation. Support design and implementation of technology solutions, ensuring they meet the defined requirements and contribute to business goals.
  • Contribute to the product vision and roadmaps by providing user needs, stakeholder’s priorities, business insights.
  • Leveraged data analytics and trends (Tableau or PowerBi) to define KPIs, manage metrics, analyze service performance, and support data-driven product strategies.

Stakeholder Engagement and Communication :

  • Serve as a liaison between technical teams and business stakeholders to ensure clear communication of requirements and project status.
  • Facilitate workshops and meetings to gather business requirements, discuss project scope, and clarify technical specifications with stakeholders.
  • Collaborate with product owners and project managers to prioritize and manage project deliverables, ensuring alignment with business objectives.
  • Foster collaboration and knowledge-sharing across teams to ensure seamless delivery.

    • Process Improvement and Best Practices :

  • Contribute to the continuous improvement of processes and methodologies within the data team, promoting best practices in data management and analytics.
  • Develop and maintain technical documentation, including data dictionaries, process flows, and user guides to support the adoption of data solutions across the organization.
  • Strong workshop and brainstorming facilitation skills.

    • Qualifications :

  • Bachelor’s degree in computer science, Information Systems, Data Analytics, or a related field.
  • 5+ Proven experience as a Business Analyst or Technical Business Analyst, with a strong emphasis on requirements gathering and process improvement. IIBA Certification is an asset.
  • Hands-on experience with eCommerce or customer loyalty related products is an asset.
  • Proven experience with Agile methodologies and a track record of driving process improvements in a technical environment.
  • Strong understanding of ITIL framework.
  • Experience in Agile tools (e.g. Jira, Lucid, Miro, AWS DevOps or similar).
  • Experience in Tableau or PowerBi reports and analytics.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams and stakeholders.
  • Must be able to work on Mountain Time (MST) or Eastern Time (EST).
  • Strong analytical and problem-solving and muti-tasking skills, with the ability to translate complex requirements into actionable plans.
  • Excellent time management skills and delivering multiple user stories per Sprint.

    • Nice to have :

  • Understanding of RPA and GenAI tools.
  • Familiarity with documentation tools such as Confluence and SharePoint
  • Experience working with multiple vendors and offshore resources.

    • Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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    Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

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