Escalations Officer

About the Opportunity

Problem Resolution

• Act as the first point of contact for Portfolio Administrators and Portfolio Managers on complex issues :

Assist the client service team with transactions flagged as being “not in good order” to ensure timely and cost-effective resolution of all trade and transaction errors in Harmony, NBIN and transfer agent records

Act as a resource and subject matter expert to the administrator team on various service requests, such as :

Estate settlements

Basic tax reporting questions and client tax package collation

Marriage breakdown settlements

Registered products

FATCA and QI documentation and upstream reporting

Undertake complex account transactions review and reconciliation to ensure transaction records will be captured correctly in performance calculations and tax reporting

Support the administrative team with bulk onboarding projects for new Referral Partners.

CRM System and Data Review

Support the Client Service Team with data integrity review :

Perform monthly performance verification reviews and data lockdown in Harmony

Assist in resolving book value breaks in times of high volumes

Act as a key resource on Harmony system release testing and system enhancement projects, which will allow our firm to better leverage technology and straight-through processing efficiencies

Ongoing oversight of W8 renewals to ensure all clients / accounts are documented for US reporting purposes

Update Harmony transactions to correctly reflect taxable vs non-taxable transfers, charitable donations, etc.

Provide support with Salesforce system reconciliations as needed General

Provide backup coverage for the Operations Manager

Assist with all reconciliation processes (position, book value, account and client data) in times of high volumes

Provide support and assistance on trade communication and settlement issues, handling new issues subscriptions, etc., for wealth management clients

Collate and submit reimbursement transactions to be processed at NBIN, per CFO / COO approvals About You

7 to 10 years’ experience in progressively senior administration roles within the wealth management industry

Advanced knowledge of investment account recordkeeping – i.e. trading, transactions and the impact of all entries on client statement presentation and tax reporting

Successful completion of the Canadian Securities Course

High attention to detail, with ability to keep excellent notes for proper audit trails

Multitasker with exceptional organization skills, able to manage shifting priorities and competing deadlines

Team player who enjoys mentoring colleagues to lift the overall knowledge and expertise of the administrative team

Experience with Harmony portfolio management system and with NBIN custodian platform and systems a definite asset

Experience in both client service and back office operational roles an asset Pay Range :

90,000 – 100,000

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote # 438421

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact [email protected] .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.