- Education :
- Expérience :
Education
- College / CEGEP
- Computer programming / programmer, general
- Computer science
- Network and system administration / administrator
- Computer software engineering
Work setting
Office building
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Supervision
1 to 2 people
Transportation / travel information
Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
Experience
- 2 years to less than 3 years
- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 30 hours per week
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