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Dispatcher

Dispatcher

Techo-BlocSaint-Hubert, Quebec, Canada
1 day ago
Job type
  • Full-time
Job description

Job Description

  • Supervise and optimize the coordination of deliveries from our private fleet, ensuring compliance with deadlines, hours of service (log book) and applicable regulations;
  • Enhance operational efficiency by developing management processes and tools to facilitate fluid communication between dispatchers and drivers;
  • Develop and monitor key performance indicators (KPIs) to assess and continuously improve service quality and operational profitability;
  • Develop strategic partnerships with carriers to optimize costs, improve service reliability and ensure greater flexibility in the face of market fluctuations;
  • Collaborate with internal teams (yards, customer service, operations) to anticipate and proactively manage logistical adjustments and improve the customer experience;
  • Design and implement optimization and innovation initiatives to increase the efficiency and competitiveness of transport operations;
  • Contribute to the transformation and continuous improvement of processes by identifying strategic opportunities for efficiency gains;
  • Manage special projects and cross-functional initiatives with an impact on the performance of transport operations.

Qualifications

  • Attestation of Collegial Studies (ACS) in transportation, logistics or related field;
  • Minimum 5 years' experience in dispatching, with expertise in flatbed (an asset);
  • Thorough knowledge of transportation laws and regulations, particularly in the United States (example : Act 430);
  • Autonomy and leadership, with the ability to make strategic decisions;
  • Excellent computer skills, with the ability to use and optimize transportation management tools;
  • Bilingualism French-English (fluency in English is required to serve our customers in the U.S.);
  • Excellent management of priorities and ability to manage several complex operations simultaneously;
  • Resistance to stress and rigor, with increased attention to detail to ensure efficient operations;
  • Team spirit.

    • Additional Information

    We thank all applicants for their interest; however, only those whose applications are considered will be contacted.

    The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

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    Dispatcher • Saint-Hubert, Quebec, Canada