Fairmont Gold Supervisor Part-Time

Reporting to the Fairmont Gold Managerresponsibilities and essential job functions include but are notlimited to the following :

• Consistentlyoffer professional friendly and engagingservice
• Demonstrate Fairmont Corporatestandards and Service Promise standards in every interaction withguests and colleagues.
• Make certain that allFairmont Chteau Laurier policies procedures and corporate standardsare known followed and acted upon at alltimes
• Responsible for all aspects of theFairmont Gold operations to ensure a smooth operation and thehighest level of guest satisfaction at alltimes
• Review all Fairmont Gold reservations toensure all standards are met
• Ensure that thereservations of our Fairmont President Club Members are in orderand that members expectations are met
• Directand execute approved plans and programs for Fairmont Gold inaccordance with company and hotelpolicies
• Track and forecast daily weekly andmonthly Fairmont Gold occupancy
• Control roominventory including out of order rooms sell outs preventivemaintenance and special room projects
• Ensurethe highest revenues possible are generated by participating insupporting and promoting the Fairmont Gold upsell program as wellas monitoring honour bar revenue
• Provideexceptional concierge information to ourguests
• Establish and maintain communicationwith all Fairmont Gold staff on a dailybasis
• Develop and maintain contacts withcounter parts in other Fairmont properties as well as other hotelsand hospitality services in the city
• Strong andeffective communication with all other departments highlightingFairmont Gold requirements from supplies to manpower requirementsto ensure proper level of service to ourguests
• Attend Department Communication meetingsand other meetings in absence of Fairmont GoldManager
• Maintain and report housekeeping andmaintenance deficiencies in thedepartment
• Provide exceptional service in theFairmont Gold lounge
• Responsible for the set upand break down of all food and beverage presentations in the lounge(breakfast coffee / tea service bar service andcanaps)
• Assist guests regarding food andbeverage menu items
• Have knowledge of all menuitems garnishes contents and preparationmethods
• Attention to detail in ensuring thelounge is well maintained at all times and that the ambiancechanges in the lounge from one food and beverage presentation tothe next
• Lead and supervise the Fairmont Goldattendants to ensure all Fairmont Gold Standards and operatingprocedures are adhered
• Participate inrecruitment selection and performance management (includingcorrective action) of all colleagues working in FairmontGold
• Participate in the orientation and crosstraining process of all hotel colleagues who provide services toFairmont Gold guests
• Ensure that theappropriate service levels are provided and achieved at alltimes
• Participate actively in the achievementof Guest Satisfaction initiatives
• Participateactively in the hotel community to further interdepartmentalworking relationships
• Take ownership in theachievement of Colleague Engagement Surveyobjectives
• Promote and enforce the hotelsHealth & Safety standards and emergencyprocedures
• Promote and adheres to the companysEnvironmental and Green Team policies andprocedures
• Perform related duties and specialprojects asassigned

Qualifications :

• Previous FrontDesk Agent experience required
• Two yearsexperience as a Concierge or Hotel Guest ServicesAgent
• Previous experience in a supervisorymanagerial capacity an asset
• Must have a provenrecord of exceeding guest expectations and commitment to guestservice
• A Degree or Diploma in HospitalityAdministration from a recognized University orCollege
• Previous food and beverage servingexperience is preferred. Smart Serve certificationrequired
• A sound knowledge of major culturesand expectations of internationaltravelers
• Excellent written and verbalcommunication skills in both officiallanguages
• Excellent interpersonal skills withproven service leadership skills and the ability to inspirecolleagues to deliver outstandingservice
• Strong problem solvingabilities
• Must have the ability to workcohesively as part of a team
• Organized andresultsoriented with the ability to be flexible and perform wellunder pressure in a fastpaced changingenvironment
• Proven initiative and ability tocomplete projects in a timely manner
• Knowledgeof Opera (Property Manager) Excel Microsoft WordOutlook
• Active member in good standing of LesClefs DOr is anasset

Remote Work : Employment Type :

Employment Type : Parttime

Parttime