No longer accepting applications

Manager, Process Engineering

WSP in CanadaHamilton, ON, Canada

4 days ago

Job type

Full-time

Job description

At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.

The Client Administration function is a vital part of the firm's Business Enablement Services and is focused on achieving client service excellence by delivering timely, high quality products, and encouraging an environment that increases both the staff and client experience.

KPMG is looking for an Administrative Assistant who can provide support on a range of activities :

Maximize the value of Partners' time by proactively identifying and taking accountability for all administrative matters.
Understand business needs, manage service delivery, mitigate issues, and bring solutions.
Understand KPMG business processes and proprietary systems in order to execute, or effectively delegate, work.
Operate with a large degree of autonomy and independently complete high quality work to meet established goals.
Handle highly sensitive and confidential information requiring a high level of discretion.

What you will do

Client Relationships - Ensures all client communications are responded to in a timely fashion.

Independently action routine enquiries and escalate complex client enquiries to appropriate parties based on knowledge of practice / structure and work process. Professionally interact with clients as directed.

Inbox Management - Monitor Partner's email inbox as directed by Partner. Flag and prioritize based on urgency and subject matter.

Calendar Management - Proactively manage Partner's calendar / schedule, maximizing the best use of their time by managing requests and commitments through sorting, filtering, and prioritizing requests, while ensuring deadlines are met. Proactively identify, resolve, and manage calendar conflicts.

Marketing - Work with the marketing team assisting where required; email distribution, client event communications. Manage Partner's contacts, opportunities, and compliance with Canadian Anti-Spam Legislation ensuring they are current. May manage or support proposal process in collaboration with marketing resources.

Communication - Create, review, and distribute various communications for Partners. Handle routine communications on behalf of Partners and report on actions taken.

Reporting - Manage regular and ad hoc reports as requested.

Document preparation - Assist Partners with coordinating, creating, preparing, editing, and proofreading all standard and non-standard documents, reports, presentations, and correspondence using MS Office suite.

Meeting support - Attend internal meetings as requested by Partners, take meeting minutes, and summarize action items. Follow up on action items following the meeting.

Travel Management - Handle complex travel arrangements and reservations as required, both domestic and international, including handling business visas and other explanations, clarifications, and diplomacy.

Meeting Management - Coordinate and manage the scheduling of client meetings, leadership meetings, and events (conference calls, video conferences, in person, etc.). Plan and organize meetings and events as required including logistics / securing meeting space, catering, and document prep. Compile, transcribe, and distribute minutes of meetings when required and follow up on action items.

Expense / Time reporting - Complete, reconcile, and ensure timely submission of time and expense reports for the Partner.

Provide backup support to other administrative assistants as needed.

Act as a liaison between partners and Delivery Centre, on Risk Management requirements as applicable.

At times, business needs arise and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need time to devote to personal matters, and our approach to flexibility provides for this.

What you bring to the role

Minimum 5 years administration experience.

Good judgment and analytical skills.

Excellent written and communication skills.

Ability to work independently.

Advanced skills with MS Office Products, in particular, Outlook, Excel, and PowerPoint.

Providing you with the support you need to be at your best.

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters.

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process.

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have the opportunity to request an adjustment or accommodation at any point throughout the recruitment process.

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