Language : English is required, French is an asset.
Additional Information : There are 6 positions available in Ontario and 5 positions available in Alberta.
The Opportunity :
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to deliver on this strategy. That’s why we prioritize our people to ensure we provide a strong culture and development opportunities which enable our team to thrive and live our purpose. You will work with people who care passionately about you, our clients, and our communities.
Our Claims team aspires to create peace of mind for our clients and communities. Our national team of knowledgeable and trusted professionals serves our clients with compassion. We are passionate about continuous improvement and operate with high integrity, motivated by our desire to do the right thing for our clients.
As a Bodily Injury Claims Representative II, you will be responsible for the investigation, negotiation, and resolution of claims files in litigation. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client-centric solutions.
How you will create impact :
- Investigating, interpreting coverage, negotiating, and making decisions autonomously to resolve complex bodily injury claims.
- Contacting claimants, clients, lawyers, and witnesses in the investigation and resolution of claims.
- Managing complex files in defense litigation and Alternative Dispute Resolution (ADR).
- Coaching, training, and providing technical support to the claims team.
- Providing exceptional client service in accordance with our claims service and quality standards, enabling the organization to be the industry leader in client engagement.
How you will succeed :
You have an innovative mindset to improve operational efficiencies and the ability to influence change, with a primary focus on client needs.You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions, and proactively propose solutions.You have strong communication skills to clearly convey messages and explore diverse points of view.You build trusting relationships and provide guidance to support the development of colleagues.To join our team :
You have three years of claims or related business experience.You have a post-secondary degree or diploma.You have a Chartered Insurance Professional (CIP) designation.You have or will attain provincial adjuster license(s) depending on the province of work.What you need to know :
You will travel occasionally.You are required to have your own vehicle, valid driver’s license, and insurance.This role involves direct contact with clients and / or service providers in their environment.Extended work hours, including weekends, may be required.You will be subject to a background check as a condition of employment if you are the successful candidate.What’s in it for you?
Training and development opportunities to grow your career.Flexible work options and paid time off to support your personal and family needs.A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.Paid volunteer days to give back to your community.A comprehensive total rewards package, including competitive salary, bonus, pension, and benefits.J-18808-Ljbffr