Customer Order Specialist (Inventory Experience) - Salary starting at 58k and + depending on experience!

Company Description

Schedule from Monday to Friday 8am to 5pm OR 9am to 6pm

Pave your career at Techo-Bloc :

We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in North America.

We have ambitious growth plans and a restless pursuit of excellence. We live to create, and we invest in great ideas. We take pride in offering a collaborative, inclusive and positive working environment.

Career Growth and Recognition :

At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department.

Your success is our shared responsibility, supported by a culture that values your unique contributions.

Performance-Driven Rewards :

Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.

Collaborative Company Culture :

Ditch the silos and join us in driving innovation and excellence together. We support and care about each other’s success! Experience a vibrant culture with 5-star ratings from most of our employees.

Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.

Perks and Benefits :

• RRSP with employer contribution
• 24 / 7 telemedicine & Employee Assistance Program (EAP)
• Inhouse leadership development and coaching
• Training & Development Programs
• Flexible work arrangements
• Considerable referral bonuses
• Discounts on Techo-Bloc’s products
• Healthy snack-filled kitchens
• Techo-Bloc branded swag
• Free parking
• Employee Recognition Events
• English and French courses available as needed

Job Description

We are in search of an energetic and achievement-driven individual who will prioritize meeting our customers' needs to ensure each client feels appreciated.

In this role, you'll oversee customer order inquiries from our distribution centers alongside a team of proficient bilingual Specialists.

Here's what your typical day will entail :

• Handling customer purchase orders via phone, email, fax, and online platforms for both Canadian and American markets;
• Analyzing customer orders and accounts to propose optimal solutions that save time and money;
• Managing inventory transactions and logistical requests using various software systems;
• Addressing inquiries from customers and our sales team regarding product availability, offering alternatives and solutions as per their requirement;
• Following up with customers on overdue orders awaiting pickup;
• Collaborating with the sales and marketing team to schedule product pickups and delivery dates for our customers.

A day in the life

As a Customer Order Coordinator, your day starts making yourself available for incoming calls. Typically, phone calls from our dealer network represent up to 20% of a typical work day.

The remaining inquiries are tickets that are submitted via email to our team to be handled on a first in first out base.

The more you move into your day, the more you collaborate with your internal partners : Transport, Distribution, Production and Sales (just to name a few).

This helps grow your knowledge of our internal processes, products and ultimately helps set up future career growth in the company.

Downtime during the day is used to grab a coffee but more importantly to use our knowledge of ERPs and Microsoft Suite to improve our internal and external processes!

Qualifications

• Strong customer service skills with a passion for service and ownership of every customer interaction;
• Excellent problem-solving skills, a positive attitude, and attention to detail;
• Ability to multitask, coordinate, prioritize, and follow up within given deadlines;
• Proficiency in Microsoft Office Excel and Word;
• Self-motivation, initiative, and a quick learning ability;
• Knowledge of inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) will be considered an asset.

Additional Information

We thank all applicants for their interest; however, only successful applicants will be contacted.

CSR2024