Description
Senior / Intermediate Property Claims Specialist
Based downtown Toronto / Hybrid role
Specialty Insurer
We have an exciting opportunity for a Senior Claims Specialist to join our clients Claims team based downtown Toronto.
Within Claims we take pride in delivering an exceptional customer experience and believe our customers are entitled to the highest standards of service, courtesy and professionalism.
We operate in small teams, provide a personal service, are highly qualified and trained to the highest technical standards.
Working within an experienced and professional team, you will be expected to take ownership of your own caseload and in addition, you must have an extremely strong team ethic, which is essential for upholding our reputation for excellence that stands us apart within the industry.
Key responsibilities
Technically manage an interesting and varied personal caseload of commercial property claims that include catastrophe claims, large losses and complex losses, whilst maintaining our extremely high standards of both quality and customer service.
The caseload is dependent upon qualifications and experience.
- Proactively handle all allocated claims, effectively communicating with all key internal (Leadership Team, Underwriting, Risk Control, Actuarial) and external stakeholders (Customers, Brokers and Service Suppliers) from initial notification through to final settlement.
- Contributes to the design and implementation of claims policies, processes and procedures, products and services.
- Conducts analysis of statistical information and KPI's to identify trends, improve performance and support remedial action.
- Monitoring, maintaining and developing personal knowledge and skills through continued professional development, supported through insurance related courses as well as on-going at the desk coaching.
Knowledge, skills and experience
- University Degree, College Diploma or equivalent insurance experience
- CIP qualification or a willingness to achieve qualifications within an agreed timeline
- Previous commercial property claims handling experience (10 +)
- Strong negotiation skills both verbal and written
- The ability to assimilate and comprehend information
- Track record of delivering excellence
- Ability to handle high call volumes effectively
- Excellent attention to detail
- Energy, focus and an interest in personal development
- Ability to work well under pressure and prioritize workloads accordingly
- Willingness to take full ownership of each individual claim
- To be able to demonstrate a clear appreciation of the need for exceptional standards of customer service
DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms.
With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA is well positioned to conduct searches with a national scope.
Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.
Information
- City : Toronto
- Market segment : Insurance
- Job Type : Full-Time
- Education : CIP, CIP Partial Completion, FCIP, FCIP - Partial Completion
- Expertise : Claims - Property
- Minimum experience required : 7 to 10 Years
- Contact name : Antonella Leone
- Contact email :
- Contact phone :
Senior Claims Recovery Specialist
Zurich Canada is currently looking for a Senior Claims Recovery Specialist. If you have experience in claims subrogation collections and are looking for a new challenge, we would love to hear from you. Monitors and controls expenses incurred on claims and salvage cases. Job Qualifications - What you...
Claim Specialist/Senior Claim Specialist, Property Digital Adjusting
To investigate, assess, reserve, and resolve Property Claims over the telephone while adhering to all Claims Service Standards utilizing digital technologies. Minimum of 5 years of experience handling property claims or equivalent experience. It is our policy to provide equal employment opportunitie...
Senior Claims Specialist, Liability
Reporting to Claims Team Manager, you will handle single and multi-party commercial lines claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a...
Senior Casualty Claims Specialist - Major Case Unit
Are you inspired by challenge? Do you thrive in handling large and complex claims? Does sharing your knowledge with others motivate you? Then join our Casualty Operation as a Major Case Unit Analyst Adjuster! In this role you’ll be responsible for the day-to-day management of complex claims, while a...
Senior Technical Specialist - Bodily Injury Claims
Investigate, evaluate, negotiate automobile and property tort loss of moderate to high complexity. Manage challenging coverage claims with tact and professionalism. Manage claims in litigation, participate in mediations, pre-trials and trials. Obtain approval from Manager on claims above authority. ...
Senior Claims (Analyst IV) – Commercial Property
Manage new and existing Commercial Property claims including Marine and Energy claims. Join us as a Claims Analyst IV – Commercial Property to play your part in that transformation. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and ...
Senior Claims Training And Education Specialist, Bilingual (French)
Our Senior Claims Quality Assurance Specialist play a key role in identifying and making recommendations to improve our overall Claims Customer Experience. What it’s like to be a Northbridge Senior Claims Quality Assurance Specialist. As a Senior Claims Quality Assurance Specialist, you will be part...
Senior Claims Specialist - Professional Lines, Canada Claims
We are seeking a talented and dynamic claim professional to join our Canada Claims team as a Senior Claim Specialist. In addition to making determinations with respect to nature of loss and scope of coverage, the Claim Specialist will actively manage/collaborate with external counsel to drive claims...
Senior Claims (Analyst IV) – Commercial Property
Manage new and existing Commercial Property claims including Marine and Energy claims. Join us as a Claims Analyst IV – Commercial Property to play your part in that transformation. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and ...
Specialist, Claims- Property
In this role, you are responsible to Investigate, evaluate and resolve large or complex property losses including losses of a suspicious nature from start to finish. Confirming policy coverage by ensuring the facts of the claim fall within the scope of our claims policies. Processing claim...