Description
Location : Halifax, NS
Company : Unilux Brand
Job Description :
Unilux Brand We are seeking a dedicated and detail-oriented Data Entry Customer Service professional to join our dynamic team. In this role, you will act as a vital link between the company and our customers, ensuring timely and accurate data entry while also providing exceptional customer support.
Key Responsibilities
- Enter and maintain accurate customer data in the database.
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Assist customers with issues related to their accounts and provide effective solutions.
- Perform regular data audits to ensure accuracy and completeness of customer information.
- Collaborate with team members to improve data entry processes and customer service practices.
- Prepare and generate reports related to customer interactions and data trends.
Skills, Knowledge and Expertise
High school diploma or equivalent; associate degree preferred.Proven experience in data entry and customer service roles.Proficient in MS Office Suite, particularly Excel, and experience with database management.Strong attention to detail and ability to maintain accuracy under pressure.Excellent communication skills, both verbal and written.Ability to multitask and prioritize effectively in a fast-paced environment.Benefits
Comprehensive health, dental, and vision coveragePaid time off, including vacation and sick leaveRetirement savings plan with employer contributionsEmployee wellness programs and mental health supportProfessional training and development opportunitiesWe specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.