JOB OVERVIEW : INTERNATIONAL SUPPORT ASSISTANT
To provide administrative support to KPU International's Office of International Recruitment, Admissions & Articulation, the Office of Global Engagement, and the Office of International Strategic Management. This position will support the international admissions team. The International Support Assistant's (ISA) primary duties are to assist in providing administrative support and advice regarding KPU's services and programs for international students and relevant stakeholders. As a member of the International team, the ISA will support current and / or prospective students and agents with general inquiries and process various documentation as required.
EDUCATION AND EXPERIENCE
- Successful completion of an undergraduate Diploma.
- Minimum two years' experience working with international students, including an understanding of other cultures and the ability to communicate in a cross-cultural working environment.
- Demonstrated working experience with and knowledge of International Admissions processes, international student services, immigration regulations, and transition programs.
- Demonstrated proficiency with Student BANNER (intermediate level preferred) or a similar records- based system.
QUALIFICATIONS
Ability to build and maintain positive, cooperative, and service-oriented relationships with internal and external clients (applicants, agents, faculty, staff and prospective & current learners), with diverse situations and people.Oral and written fluency in English and a secondary language in one of KPU's target markets is required, such as : Hindi, Punjabi, Spanish, Portuguese or another language consistent with departmental priorities.Ability to multi-task, apply organizational skills to meet deadlines, use problem solving skills.Ability to exercise a high level of initiative and responsibility, work independently, establish own priorities and meet deadlines.In depth knowledge of admission and registration processes and the ability to follow established processes. Ability to analyze and recommend improvements in business process, practice, policy and procedures.Excellent cross-cultural skills proven ability to communicate effectively with an ethnically diverse population.Proven ability to conduct oneself in a professional manner in a demanding, high stress, fast-paced environment.Ability to represent a post-secondary institution or other similar organizations with tact and diplomacy in all settings.Demonstrated ability to handle confidential information appropriately.Knowledge of university programs and courses including credit and non-credit offerings, university policies, fees, immigration, registration, and student medical insurance.Aptitude for exacting and detail oriented work.Demonstrated proficiency at an intermediate level with complex database systems such as Excel and Access.Strong computer skills, including MS Word, Teams, and Outlook.Understanding of Grade Point Average (GPA) calculation in Canada and conversion from other education systems.Ability to travel and / or work at various campuses.Ability to work evenings and weekends as needed.Minimum of 45 wpm keyboarding skills with a high degree of accuracy.Able to lift and carry materials in the range of 30 to 50 lbs.Possession of a valid driver's license and access to a vehicle is required.Click here for a more detailed job description
Salary InformationAnnual salary increases are based on hours worked and anniversary dates
Please note : As per the KPU-BCGEU Collective Agreement, qualified internal applicants within the BCGEU bargaining unit are given first consideration in filling this position. Internal applicants must apply by 11 : 59pm on the internal closing date in order to be considered as an internal applicant. Internal applications received after the closing date will be considered as an external applicant.
