RQ08183 - Project Manager/Leader - Senior

Job Description

Leadership and Strategic Management :

• Provide project management expertise for the planning, coordination, and execution of initiatives in support of the Community Administration Solutions Sunsetting (CASS) initiative.
• Liaise with Ontario Health (OH), Ministry of Health, Ministry of Long-Term Care, Supply Ontario and the Health Services Cluster to identify and manage project dependencies in alignment with the CASS objectives.
• Facilitate multiple project work streams by following sound project management methodology, processes and procedures.
• For each workstream, proactively manage approved plans with stakeholder project teams, and work with relevant parties on risk mitigation strategies to ensure commitments and deliverables are completed as per approvals and stakeholder expectations.
• Develop, manage, and oversee an integrated project plan, project timelines, deliverables, and dependencies, ensuring each workstream adheres to their respective responsibilities and milestones.
• Establish and / or promote governance frameworks, meeting cadences, and reporting structures to facilitate decision-making, change management, and accountability.
• Manage risks and issues escalated from various workstreams, proactively seeking solutions and ensuring effective communication across all stakeholders.
• Provide strategic oversight and guidance to ensure alignment with the overall project goals.
• Drive decision-making processes in governance forums, ensuring timely and effective resolution of escalated issues.
• Develop and maintain strong working relationships with senior stakeholders and project teams to facilitate collaboration and consensus building across multiple governmental bodies and health care service providers.
• Promote OPS IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology and the control of the use of IT resources.
• Provide direction and advice to team members by establishing tasks, deliverables, and expectations, and ensure that knowledge is shared.
• Provide strategic and operational advice as needed regarding business, resourcing, and financial impacts.
• Prepare and present status reports and updates for any relevant steering committees, advisory panels, working groups, or similar governance bodies.
• Ensure project artefacts and deliverables reflect a superior understanding of :
• Best practices in information technology project management including Agile and Waterfall methods.
• Stakeholder needs.
• Modern ERP solutions and their related technical and business architectures.

Technical Management :

• Conduct and / or oversee waterfall and agile transitional technology projects with enterprise scale, particularly related to ERP and HR systems, working with diverse stakeholder groups across the Public and Broader Public Sector.
• Ensure technical dependencies between different workstreams are identified and managed effectively, with efforts coordinated to align technical objectives across stakeholder groups.
• Collaborate with technical leads, architects, business and technical subject matter experts to ensure that proposed solutions can be implemented and meet required standards.
• Manage integration points between legacy systems and new solutions, ensuring a smooth transition with minimal downtime or service disruption.

Typical deliverables :

• Governance Framework : Design and / or maintain the governance framework that details decision-making authority, roles, and responsibilities.
• Project Plan : Develop and maintain the high-level plans that outline milestones, key deliverables, dependencies, and resource leveling opportunities / constraints across the workstreams.
• Risk, Action, Issue and Decision Logs : Maintain up-to-date logs of project risks, actions, issues, and decisions including mitigation plans and action items for each risk / issue.
• Status Reports : Prepare regular status reports for senior leadership and stakeholders, summarizing progress, risks, decisions, and next steps.
• Meeting Agendas and Minutes : Provide clear, action-oriented agendas for governance meetings and maintain detailed records of meeting outcomes and actions.
• Transition Strategy : Document the approach for transitioning from the legacy systems to the new solutions, including key technical and operational milestones.
• Develop financial and resource management plans as needed to ensure the transition initiatives are addressed in a timely manner.
• Develop communication documents, business cases, presentations, reports, and management briefings.
• Work with Systems analysts, business analysts and developers to ensure business requirements, systems analysis and design documentation is complete.
• Work with third party vendors to ensure SOWs are complete and meet the Ministry’s guidelines.

Issue and Risk Management :

• Develop and implement comprehensive risk management plans, ensuring all identified risks are documented, assessed, and mitigated in collaboration with workstreams and stakeholders.
• Monitor issues escalated from the different workstreams (e.g., MOH, MLTC), ensuring they are addressed promptly, with solutions aligned across all stakeholder groups.
• Lead the governance in escalating risks and issues to senior leadership when required, providing clear options and recommendations for mitigation or resolution.
• Proactively identify and address any emerging risks or challenges related to governance, technical execution, or stakeholder alignment.
• Demonstrated knowledge and experience working with Personal Health information and understand the technical implications of PHIPA on the design and architecture of the solution.

Communication :

• Serve as the primary point of contact for all governance-related activities, ensuring clear communication and coordination across all workstreams.
• Maintain partnerships through consultation with stakeholders and third-party vendors in order to sustain the applications and managed infrastructure environment and negotiate for appropriate support and processes to meet project delivery and operational objectives.
• Facilitate regular governance meetings with senior stakeholders, ensuring that agendas are focused, discussions are productive, and outcomes are well-documented.
• Ensure that key project updates, risks, and decisions are communicated clearly to all stakeholders, using appropriate reporting tools and methods.
• Coordinate and / or support communications and engagement with external stakeholders (e.g. broader public sector organizations) to ensure they are informed and aligned with project progress and potential changes.
• Maintain confidentiality and ensure stakeholder privacy and security principles are respected.

Requirements

Experience and Skill Set Requirements :

Must Haves :

• Experience providing senior level strategic and operational advice regarding the business, resourcing, and financial impacts of proposed enhancements to infrastructure and applications.
• Extensive experience managing complex projects with a demonstrated track record of successful delivery within approved plan, scope and budget and business outcomes;
• Demonstrated ability to define objectives, develop strategic options analysis and to create action plans that outline tasks required for implementation phase
• Demonstrated experience working collaboratively with internal and external stakeholders and business partners, from Senior Leadership to front line Personnel

Skill Set Requirements :

Public Sector Experience :

• Strong understanding of the healthcare system, structures, processes, stakeholder groups and affected populations, and how healthcare services are delivered in the province based on extensive experience with Ontario’s health sector.
• Strong track record of experience with the ministry and its delivery partners, and in-depth knowledge of the levers and instruments of change, and
• Strong knowledge of and experience with the digital health systems, programs, vendors, assets, and solutions in Ontario.
• Knowledge of back-office health information systems such as Microsoft Dynamics GP, LGI Solutions Workforce, Cerner, EPIC, Meditech, Point-Click-Care, preferred.

Program and Project Management Experience :

• Extensive experience managing complex projects with a demonstrated track record of successful delivery within approved plan, scope and budget and business outcomes;
• Demonstrated leadership and resource management skills including the ability to direct activities and manage a variety of professionals; and
• Strong working knowledge of project methodologies and standards (e.g. PMBOK) and tools (e.g. MS Project).
• Experience providing senior level strategic and operational advice regarding the business, resourcing, and financial impacts of proposed enhancements to infrastructure and applications.

IT Strategy and Planning :

• Extensive track record of successful strategic planning in health technology contexts.
• Demonstrated ability to define objectives, develop strategic options analysis and to create action plans that outline tasks required for implementation phase, and
• Ability to provide clarity and collective understanding of the range of options and communicate logically how the options were developed and selected as the strategic response.

Business Analysis :

• Demonstrated experience managing business projects and achieving successful results on time and on budget with high customer satisfaction.
• Demonstrated experience in process mapping, requirements gathering, program definition, and transition planning; and
• Demonstrated experience in leading program or organizational transformation initiatives.

Stakeholder Relationship Management :

• Demonstrated experience working collaboratively with internal and external stakeholders and business partners,
• Strong ability to clearly communicate activities and expectations,
• Demonstrated experience resolving major conflicts and obstacles,
• Demonstrated ability managing cross-functional project teams and effectively working in a matrix environment.
• Proven track record for building strong working relationships.
• Strong presentation, verbal and written communication skills.

Requirements

Experience and Skill Set Requirements : Must Haves : Experience providing senior level strategic and operational advice regarding the business, resourcing, and financial impacts of proposed enhancements to infrastructure and applications.

Extensive experience managing complex projects with a demonstrated track record of successful delivery within approved plan, scope and budget and business outcomes;

Demonstrated ability to define objectives, develop strategic options analysis and to create action plans that outline tasks required for implementation phase Demonstrated experience working collaboratively with internal and external stakeholders and business partners, from Senior Leadership to front line Personnel Skill Set Requirements : Public Sector Experience : Strong understanding of the healthcare system, structures, processes, stakeholder groups and affected populations, and how healthcare services are delivered in the province based on extensive experience with Ontario’s health sector.

Strong track record of experience with the ministry and its delivery partners, and in-depth knowledge of the levers and instruments of change, and Strong knowledge of and experience with the digital health systems, programs, vendors, assets, and solutions in Ontario.

Knowledge of back-office health information systems such as Microsoft Dynamics GP, LGI Solutions Workforce, Cerner, EPIC, Meditech, Point-Click-Care, preferred.

• Program and Project Management Experience : Extensive experience managing complex projects with a demonstrated track record of successful delivery within approved plan, scope and budget and business outcomes;
• Demonstrated leadership and resource management skills including the ability to direct activities and manage a variety of professionals;

and Strong working knowledge of project methodologies and standards (e.g. PMBOK) and tools (e.g. MS Project). Experience providing senior level strategic and operational advice regarding the business, resourcing, and financial impacts of proposed enhancements to infrastructure and applications.

IT Strategy and Planning : Extensive track record of successful strategic planning in health technology contexts. Demonstrated ability to define objectives, develop strategic options analysis and to create action plans that outline tasks required for implementation phase, and Ability to provide clarity and collective understanding of the range of options and communicate logically how the options were developed and selected as the strategic response.

Business Analysis : Demonstrated experience managing business projects and achieving successful results on time and on budget with high customer satisfaction.

Demonstrated experience in process mapping, requirements gathering, program definition, and transition planning; and Demonstrated experience in leading program or organizational transformation initiatives.

Stakeholder Relationship Management : Demonstrated experience working collaboratively with internal and external stakeholders and business partners, Strong ability to clearly communicate activities and expectations, Demonstrated experience resolving major conflicts and obstacles, Demonstrated ability managing cross-functional project teams and effectively working in a matrix environment.

Proven track record for building strong working relationships. Strong presentation, verbal and written communication skills.