Client Care Counsellor Unpaid Intern

LifeWorksToronto, Ontario, Canada

30+ days ago

Salary

CA$41.78–CA$51.14 hourly

Job type

Full-time

Job description

Description

Responsibilities :

Provides immediate telephone crisis counseling / interventions to employees and family members of customer organizations;
Provides immediate management consultation to key employees within customer organizations;
Provides immediate information and support to the caller requesting a trauma or other workplace intervention;
Respond to warm transfers of clients who request to speak to a Counselor upon their initial call for services;
Identify the present problem and determine appropriate service response level as per case response level standards;
Assess client’s needs and provide telephone counseling when the client is not prepared to accept a referral, or book an appointment with a Counselor;

Provide consultation to callers who are requesting an Assisted Referral for an employee for an EAP assessment.

Succeeding as a Client Care Counsellor will require the following core qualifications and skills :

Be in their second year of the Clinical Master’s Degree in either Social Work, Sexology, Clinical Counseling, Clinical Psychology or another clinical field of study;

Be a member of a Canadian Professional Association such as CCPA ( ), or a member of a Professional Order;

Strong Computer skills and mastering current software and applications (such as Microsoft Office);

Strong risk assessment skills with regards to Child Welfare / Safety concerns, Suicide / Self-Harm, Substance Abuse etc.;Good clinical judgement and understanding of your responsibilities regarding confidentiality;

Strong work ethic and professionalism;Abilities to work over the phone and through chats;

Ability to adapt to both the ever changing client and organizational needs;

Ability to work in a fast-paced environment and to multi-task when needed;

Strong empathy and listening skills;

Flexibility to work shifts, weekend’s evenings etc. as per business needs.

Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.