Security Guard - Mars Discovery District - Part-Time Weekend Days - Downtown Toronto.

Job Description :

Working on assigned shifts, you will provide proactive and reactive security patrols and response to incidents. You will be required to write reports and investigate routine incidents, as well as respond to emergencies in a quick and efficient manner.

Duties & Responsibilities :

• Providing exceptional service to enhance the customer experience
• Ensuring compliance with the standards, rules, and regulations at the Property
• Be proactive in helping everyone have an outstanding customer experience at the Property
• Perform highly visible patrols of assigned patrol areas / zones (by foot) and positively engage with tenants, guests, visitors, and employees on an ongoing basis
• Maintain strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property
• Control vehicle traffic on the Property
• Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending, and use of basic motor skills; and
• Regular keyboarding and record-keeping in written logs required
• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
• Able to use tact and diplomacy in dealings across a range of settings and situations
• Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive
• Ability to maintain and enforce access control procedures
• Solid understanding of emergency and standard operating procedures
• Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act
• Assist with Fire & Life Safety inspections
• Maintain a detailed memo book and prepare incident reports on all matters dealt with using the standard report-writing program
• Investigate incidents and occurrences
• Draft detailed incident and occurrence reports
• Maintain the peace, safety, and security of all patrons, and clients on the property
• Monitor CCTV surveillance systems
• De-escalate emergency / crisis situations
• Assist emergency and law enforcement personnel
• Line management, customer service
• Assist with daily operations as needed / required or directed.
• Other duties as outlined by management

Qualifications :

• Must be willing and able to stand, walk, and patrol by foot and vehicle for extended periods (8-12 hours)
• Must demonstrate a high degree of professionalism
• Must have at least 1 year of prior security experience
• Experience in physical / mall security is considered an asset
• Must have strong verbal and written communication skills
• Must have a strong command and fluency in the English language both written and verbal
• Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.
• Must be able to handle stress and pressure and make a sound decision under duress
• Must be comfortable working in a busy highly populated area
• Must have a clean driver abstract
• Must demonstrate high attention to detail / observational awareness
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team
• Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
• Applicants lacking these certifications can opt into Paladin's UoF / MOAB training program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware : The UoF / MOAB training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training with a 6 month commitment to the position / availability

Why choose Paladin?

• Opportunities for advancement and growth
• Unionized benefits (including Education Allowance & Pension Plan)
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming / tailoring allowance
• Paid vacation & sick days
• Additional perks!

Prerequisites :

• A Valid Ontario Security Guard License
• Proficient in English (both oral and written)
• Criminal Background Check
• COVID Double Vaccination

Requirements :

• First Aid & CPR Level C
• Management of Aggressive Behavior
• Use of Force
• Report Writing
• Additional courses as assigned

Certification Requirements (All)

COVID Double Vaccinated

Standard First Aid, CPR Level C

Valid Ontario Security License