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BDC - Sales Coordinator (Outbound)

BDC - Sales Coordinator (Outbound)

Dilawri Group of CompaniesMississauga, ON
8 days ago
Job type
  • Full-time
Job description

WANT TO WORK for one of Canada’s Best Managed Companies?

Dilawri Group is now actively searching for a BDC - Sales Coordinator (Outbound) to join the team at Dilawri Group of Companies .

Apply to this position if you :

  • Want to work in an ever-changing market
  • Enjoy working in a fast-paced environment where adaptive skills lead to success
  • Want to be part of an organization leading the way with analytical leadership and empowerment
  • Have no management or leadership experience but have a drive to learn and evolve

Responsibilities :

  • Handle inbound and outbound communications to customers (via call, SMS, and emails), responding to inquiries and providing information on vehicles and sales event details
  • Utilize strong customer service skills to build rapport with customers, address concerns, and resolve issues in a timely and professional manner
  • Liase with BDC Manager, Sales Event Trainer, and occasionally Sales Teams with appointment scheduling details
  • Accurately document customer interactions, sales, and other relevant information in our CRM platform
  • Stay up-to-date on product knowledge, promotions, and company initiatives to provide accurate information to customers
  • Motivated to meet and exceed appointment booking targets for sales events

    • Qualifications :

  • Two (2) years experience as a customer service representative, or equivalent
  • Automotive call-centre experience will be considered an asset.
  • Excellent oral and written communication skills
  • Demonstrated excellent telephone demeanor and ability to accurately record messages and information
  • Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
  • Automotive Appointment Coordinator, Service Advisor, or Parts Advisor experience will be considered an asset.
  • Able to cooperate with all staff members in all departments
  • Ability to work in a team environment to achieve common goals
  • Ability to take ownership of problems with a positive attitude and bring them to completion
  • Strong multi-tasking and organizational skills
  • Organizational ability and attention to detail
  • Secondary School Diploma

    • Shift Times :

  • Working hours are Monday to Friday between 9 : 00am to 6 : 00pm (1-hour unpaid lunch)
  • Occasional Saturday shift between 9 : 00am to 6 : 00pm (a day off during the week will be provided when Saturday is scheduled)

    • Why work for the Dilawri Group of Companies Sales BDC?

  • We’re a great bunch of people looking for more great people!
  • This is a Full Time Position - 40 hours per week
  • Competitive pay with monthly uncapped bonus (and there is no way you cannot earn a bonus)
  • Health, dental and extended health benefits available after 3 months of employment
  • Pension plan available after one year of employment
  • Skills training and career advancement opportunities
  • Enjoy a performance-based bonus plan with no cap that rewards those who want to be successful. Great news is you will earn a bonus every month, but how much of a bonus is very much up to you. More information will be provided to those contacted for interviews.
  • Interested candidates should submit their resumes via this advertisement.