Service Officer - Toronto 53853

Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry?

Do you have outstanding relationships and a creative streak?

If so, this role may be for you!

Location - Toronto, ON / London, ON

Schedule - Hybrid (2 Days onsite)

Pay Rate : $25 / Hr

Duration : 6 Months (Possible Extension)

Global opportunities for professional growth and development

Advantages

Possibilities for extension / conversion.

Opportunity to work with one of top five banks in Canada.

Hybrid Schedule.

Responsibilities

Mainly doing data entry due to a change in technology for the bank- can be repetitive work

Receive files, divide work amongst team

CUSTOMER

Process various transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

Support various HR programs and processes, providing first level analysis to resolve business issues

Provide optimal employee and partner service, including guidance and advice on programs and procedures, while adhering to customer service standards and Customer Experience Model

Refer or escalate processing or operational issues where necessary to ensure a high level of service is maintained

Identify opportunities to improve service delivery and support process improvement initiatives

Maintain working relationships with external and internal partners including responding to questions and / or concerns in an effective and timely manner

SHAREHOLDER

Prioritize and manage own workload to meet SLA requirements for service and productivity

Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients

Escalate non-standard or high risk transactions or other activities as deemed appropriate

Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations

Complete investigations – report / escalate risk issues or process gaps identified

Access systems, know and apply system capabilities, ensure update of information is completed timely and accurately

Adhere to standardized documentation procedures

Update and contribute to the preparation of procedural documents in support of day-to-day operations

Be knowledgeable and / or aware of industry developments from a HR program and regulatory perspective for own area

EMPLOYEE / TEAM

Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment

Support the team by continuously developing knowledge in own area

Participate in personal performance management and development activities, including cross training within own team

Keep others informed and up-to-date about the status / progress of projects and all relevant or useful information related to day-to-day activities

Contribute to a fair, positive and equitable environment that supports a diverse workforce

Act as a brand champion for the business area / function and the bank, both internally and / or externally

BREADTH & DEPTH

Work within broad and / or non-standard parameters, involving multiple steps, systems, and jurisdictions and where there could be a lack of market standard / practice, referring to a more senior role when necessary

Require specialized expertise and performs multiple and / or diverse tasks that are highly complex, involving multiple steps, systems, and jurisdictions

Expert on HR programs, end-to-end processes and systems for own specialized area

Handle 1st level escalated issues and provides work guidance and direction or acts as a working team lead and resource to others

Accountable for resolving exceptions, non-standard issues / transactions and / or escalating to appropriate level where further clarity or interpretation of more complex policies or rules is required

Provide process / policy guidance to others – internal partners / clients

Focus of work is weekly, monthly and / or longer with addition of ad-hoc and initiative based requests, as required

Qualifications

MUST HAVE :

• Computer Savy
• Some admin experience
• Quick learner
• Attention to detail
• Understanding Risk and audit
• Experience with high volumes
• SLA experience
• Time mgmt- work independently.

NICE TO HAVE : HR Systems

Leave experience

Banking experience

EDUCATION : Post – Secondary

Summary

If this role of Service Officer I sounds a good fit for you, Apply Today at www.randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.