Account Service Representative

Job Summary

The Account Service Representative is responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.

This role is fully onsite

Job Description

What is the opportunity?

The Account Service Representative is responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.

This role is fully onsite

What will you do?

Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager.

Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA / KPI.

Examines all documents for completeness and takes full responsibility for quality and accuracy of day to day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience.

Exercises due diligence in following operational risk policies, procedures standards and guidelines.

Takes personal accountability for high achievement; actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution.

What do you need to succeed?

Must-have

Client Focus

Efficient and accurate data entry abilities.

Ability for problem resolution and to determine quickly the departments’ priorities

Ability to work in high volume & strict timeframe deadlines

Nice-to-have

Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work / life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Job Skills

Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, Teamwork

Additional Job Details

Address :

HALIFAX CASH SERVICES CENTRE, 120 TROOP AVE : HALIFAX

City : HALIFAX

Country : Canada

Work hours / week : Employment Type :

Part time

Platform :

TECHNOLOGY AND OPERATIONS

Job Type : Casual

Pay Type : Salaried

Posted Date : 2025-03-26

Application Deadline :

2025-04-02

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .