Customer Satisfaction and Client Relations Specialist

Join an online distribution company as a Specialist in Customer Service and Satisfaction, with a primary focus on managing client feedback, tracking customer satisfaction, and driving improvements in customer experience.

As part of this customer service team, you will handle post-interaction satisfaction surveys, track survey results, and proactively follow up with clients who are less satisfied.

You’ll collaborate with various departments to share insights, escalate issues, and ensure any necessary improvements are addressed promptly.

This role also involves validating requests for reimbursement and contributing to overall service quality improvements through data analysis and reporting.

Competitive Salary : $27 / hour

Schedule : Weekend coverage required with shifts from Friday to Tuesday, between 9 : 00 AM and 8 : 00 PM. Shifts may vary from 9 : 00 AM to 5 : 00 PM or, at the latest, from 12 : 00 PM to 8 : 00 PM, for a total of 35 to 40 hours per week.

Contract : Long-term with the potential for permanency

Training : During the first week, Monday to Friday, from 8 : 00 AM to 4 : 00 PM. Weekend shifts will begin starting in the second week.

Flexibility : The client is open to alternating one weekend on-site and one weekend remote (e.g., one weekend at the office, the next remote).

Location : Ville Saint-Laurent

Advantages

Why consider working with us as a Specialist in Customer Satisfaction and Customer Service :

Competitive salary : $27 per hour

Long-term position with potential for permanency

Benefits at preferential rates through Randstad

Work equipment provided

Career growth opportunities within an entrepreneurial team

Autonomy : opportunity to work independently and manage tasks with flexibility

Responsibilities

Key Responsibilities :

Conduct client satisfaction surveys to gather feedback and provide actionable insights

Track and document survey results, ensuring timely follow-up with clients expressing dissatisfaction

Collaborate cross-functionally to relay insights, escalate issues, and facilitate department-specific improvements

Validate and process customer requests for returns or reimbursements as needed

Analyze and compile reports using data tools and Microsoft Office Suite

Maintain compliance with company policies, especially around anti-fraud procedures and complaint management

Qualifications

Qualifications :

Proven experience in customer service, including handling complaints and outbound calls

Bilingual (English / French) is essential

Strong tech skills, especially with Microsoft Office and data analysis tools

Experience in a call center, customer service, or support roles is highly desirable

Excellent interpersonal skills, team-oriented with a proactive, people-focused attitude

Summary

Ready to make a difference in client satisfaction? Apply today to become a part of this team and contribute to their goal of delivering excellent customer service and a positive client experience.

Contact us at the following email address to apply :

[email protected]

Furthermore, if you know someone who might be interested in similar positions or currently seeking employment, please don't hesitate to reach out or share our contact information.

We would be happy to assist them!

Job Title

Customer Satisfaction and Client Relations Specialist

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.