Trainer - Commercial Equipment

Introduction

We are seeking a motivated and knowledgeable Trainer for Commercial Cooking Equipment to join our client's team. As a Trainer, you will be responsible for delivering operational, maintenance, and customer-specific training to our national chains in the supermarket and wholesale club segments. You will ensure that their staff are well-prepared and equipped to effectively use our commercial cooking equipment. This is a key role within the Sales and Marketing Group, reporting to the Sales Supervisor. Your contributions will help our customers achieve long-term success with our products.

Responsibility

• Conduct on-site, hands-on training sessions for customers’ staff at national supermarket and wholesale club chains, focusing on commercial cooking equipment, primarily for anglophone customers outside of Quebec and occasionally for francophone customers within Quebec.
• Actively collaborate with customers in food preparation procedures, ensuring their teams are fully proficient in using the equipment.
• Travel predominantly to customer sites in the USA (approximately 15 to 20 days per month), which may include weekends and Canadian holidays.
• Perform field inspections and calibrations on equipment to ensure proper functionality.
• Organize and deliver regional training sessions for non-users, sharing critical information on the equipment’s use regularly for anglophone customers outside of Quebec and occasionally for francophone customers within Quebec.
• Prepare trip reports to document training activities and customer feedback.
• Submit timely expense reports related to travel and training.
• Assist in gathering customer insights through ghost visits as needed.
• Support laboratory testing activities when required.

Qualifications

Benefits