Sr Manager Innovation Consulting PxDD

Visa Consulting and Analytics (VCA) drives tangible impactful and financial results for Visas network clients including both financial services and merchants. Drawing on our expertise in strategy consulting data analytics brand management marketing operational and macroeconomics Visa Consulting and Analytics solves the most strategic problems for our clients.

The US Consulting Practice within VCA provides consulting and solution services for Visas largest issuers in the United States. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability strategic growth customer experience digital payments and managing risk.

The VCA team is looking for a Senior Manager to join our Product Experience Design and Digital (PxDD) consulting practice and play a role in developing high impact projects for Visas clients in the North America region. The potential candidate will be responsible for delivering and implementing projects and solutions with Issuers Merchants Enablers and Fintechs. This person will develop initiatives to promote sustainable and profitable growth thereby ensuring that Visa is both the preferred brand and unique business partner.

Potential engagements could include customer experience assessments market landscape assessment product development program launch customer acquisition (digital and inbranch) customer and merchant life cycle optimization retention enhancement benchmark analysis profitability enhancement.

Essential Functions

Proactively engage with Visa teams in regular strategic and planning discussions cultivate and participate in managing a pipeline of work with clients

Leads consulting initiatives and contributes to business development by identifying potential opportunities

Develop frameworks approaches solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges with a particular focus on digital related engagements

Build solutions and actionable insights that will help clients to grow their portfolios and engagement in their core business

Partner with peers in other functional areas (e.g. global insights marketing sales risk design) to execute projects in ways that leverage the breadth and depth of Visas resources

Produce insights analyses and recommendations to improve client performance boost growth drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments

Ability to effectively manipulate and analyze qualitative and quantitative data sets (industry and Visa) to determine meaningful insights and recommendations in a compelling narrative for clients

Build new scalable solutions toolkits best practice documents and consulting approach that can be applied across the VCA practice

Incumbents applying for the role should be selfmotivated highly energized detailoriented individuals who will deliver strategic thought leadership problem diagnostics and high impact solutions to clients support the growth and performance. Candidates must be able to develop enduring strategic relationships with internal and external clients and across the Visa organization. This is an individual contributor role reporting into a Senior Director within PxDD.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership / site) with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications :

Basic Qualifications :

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD

Preferred Qualifications :

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Remote Work : Employment Type :

Fulltime

Key Skills

Compliance Management,Customer Retention,Quality Assurance,Customer Service,Extensive Knowledge,Account Management,Front Office,Telephone Calls,Needs Analysis,Cold calls,Business Relationships,Customer Complaints,Sales Goals,Sales Process,New Clients

Vacancy : 1