TOUR AMBASSADOR

WHO WE’RE SEEKING :

We are seeking a Tour Ambassador with a deep love of history, communications and western

lifestyle in the most beloved area of Fort Worth- the Stockyards. Our Tour Ambassador must

have a passion to sell not only our daily walking tour but the Stockyards experience as well.

They will interact with visitors from all over the world and announce the 11 : 30 a.m. and 4 : 00

p.m. Cattle Drives each day.

We have poured our passion, energy, and excitement into shaping an extraordinary place and

brand – and we know that the right individuals will be as inspired and passionate about this

dynamic vision as we are. Care for people, a belief in the power of community, and the desire to

create extraordinary experiences drive us.

JOB RESPONSIBILITIES :

• Guest Experience

Demonstrates exceptional service contributing to an environment of genuine customer

engagement

Enhances every customer’s experience through organic interaction and communication

Acts as a brand ambassador reflective of the company values and aesthetic

Promotes attractions and events in the Stockyards through staying current on Stockyards

calendar through partnership with leaders and posted communication

Actively shares knowledge with visitors demonstrating awareness of current events,

activations and general information

Operations

Partners with leaders and team to achieve goals

Upholds all Company policy and procedures.

Provide accurate and appropriate historical information on daily walking tours

Announces the 11 : 30 a.m. and 4 : 00 p.m. Cattle Drives to the public

Must Haves :

Strong communication and interpersonal customer service skills required.

A deep love for the western lifestyle with a modern twist in the most beloved area of Fort

Worth

Background in history

Knowledge of the Fort Worth Stockyards

Flexible schedule

Second language is a plus

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