JOB DESCRIPTION
Client Care Coordinator, Front Desk
Newmarket, ON
Maternity Leave Coverage, Full-Time
404 Veterinary Emergency and Referral Hospital in Newmarket, Ontario is currently welcoming a full-time, Client Care Coordinator to join us in this full-time Maternity Leave coverage opportunity! This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us for a vital support role for the entire hospital.
In this role, you will help our clients and their pets feel welcomed and appreciated.
Create a warm and welcoming environment for our patients and pet parents
Ability to answer a multiline phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing / billing; creating estimates, obtaining pet owner confirmation and processing payments
Scheduling appointments
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
Willingness to learn more regarding; veterinary services, updated medical office procedures and assist the Veterinary staff with various tasks and treatments
Previous customer service or front desk experience in hospitality is an asset!
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!
VCA Canada Student Loan RRSP Program Ask us more!
Competitive wages and benefits!
Annual uniform allowance
Exceptional career development : there is room to grow here!
RRSP Employer 5 % Match Program saving for your future just got easier!
Extensive online anytime-anywhere access to journals and textbooks
Employee Assistance Program to support your health and wellbeing
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps!
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