Emergency Roadside Service Technician

CAA Atlantic is a not-for-profit membership organization that offers roadside assistance, insurance, travel, and rewards. CAA Atlantic has more than doubled in size in the past 10 years and now serves over 320,000 Members across Atlantic Canada. In 2024, CAA Atlantic performer over 150,000 service rescues, helping to get our members safely out of emergency roadside situations in a timely manner. CAA Atlantic is part of the national CAA federation with almost 7 million Members across the country. CAA is one of the largest, most trusted and respected consumer-based organizations in Canada.We're currently recruiting for an Emergency Road Side Service Technician, Tow Operator to join our Emergency Roadside Fleet team. This position is based out of our Dartmouth, Nova Scotia location and follows a shift rotation schedule : 12 hour shifts, working 4 days on and rest for 4 days, shift start times range from 7 AM to 11 AM. Are you someone with a strong mechanical aptitude? Do you enjoy opportunities that challenge and empower you to be a problem solver? Are you known to provide top tier customer service? If so, this could be a great fit for you!ResponsibilitiesTowingVehicle lockoutsBattery delivery / replacements / boostsFuel deliveryTire changesSo much moreQualificationsValid Drivers License, Class or 5 or greater, Air Brake Endorsement is preferred.Exceptional commitment to customer service.Ability to work unsupervised and in all weather conditions.Clear criminal background checkClean drivers abstract.Tech savy with mobile phone and tablet applicationsBondableYou have experience driving larger vehicles including tow trucks, buses, cube vans or other similar larger vehicles.Strong mechanical aptitude.About CAA Atlantic CAA AtlanticAt CAA Atlantic, we're not just a company; we're a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission? To revolutionize the way people experience safety, travel, and well-being in the 21st century.Serving our members with pride across the four Atlantic Provinces, we're not your typical organization. As a forward-thinking, not-for-profit, we're committed to pushing the boundaries of what's possible.If you're looking to be part of a company that's leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we're on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we'll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world. Why Work With Us : Challenging work with an amazing team Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more) A competitive compensation package Generous paid time off based on professional experiencePaid volunteeringTelemedicine - provides you with 24 / 7 direct access to medical care and wellness services by phone or video chatHealth and Safety of employees is the number one priority Complimentary Premier CAA Membership An in-house gym facility and / or corporate gym rate and partial reimbursement An innovative and dynamic work environment Ongoing learning and development opportunitiesOur Vision : To be the most trusted and sustainable Member organization in Atlantic Canada.Our Mission : To make a difference every day by anticipating, understanding, and exceeding the expectations of our MembersOur Core ValuesWE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions. WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.Diversity and inclusion at CAA AtlanticAs a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.AccommodationApplicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.