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E & O Claims Facilitator

E & O Claims Facilitator

BrokerLinkMoncton, NB, CA
1 day ago
Job type
  • Full-time
  • Permanent
Job description

Being a part of BrokerLink, means you live our values : to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

About The Role

We’re looking for a E & O Claims Facilitator, Risk and Compliance Management  to join our growing team and work out of one of our offices in Alberta, Ontario, or the Atlantic region on a FT permanent basis .

As a  E & O Claims Facilitator , you will have the opportunity to use your knowledge of insurance policies and regulations to make fair and accurate Broker Error and Omissions (E&O) claim settlement decisions. You will provide consultation and independent challenge to the Manager of Risk and Compliance to ensure operational risks and compliance risks are identified and sufficiently mitigated through a prudent and methodological approach.

As part of our employee promise, here are some of the many perks of working with us :

  • Flexible health and dental insurance benefits package
  • Personal Spending amount to invest in your healthy lifestyle
  • RRSP - Registered Retirement Savings Plan with Company matching
  • ESPP - Employee Share Purchase Plan (TSX : IFC) program with matching aspect
  • Dress for your day’, dress according to your daily schedule
  • Competitive compensation package with bonus aspect
  • Employee discount program, including Apple, Bell, Rogers and more!
  • Paid Time Off in the form of : Personal days, Volunteer days, Exam / Study Time, Jury Duty and starting at 3 weeks of vacation per year!
  • Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2024

What the Role Entails :

  • Analyze and interpret insurance policy wordings, to assess fair and equitable situational assessments / opinions
  • Ensure all tasks are clearly documented, meeting any / all legislative requirements
  • Conducts timely and impartial investigations of potential E&O incidents, making sound recommendations
  • Communicate in a timely and respectful manner with a multitude of both internal and external stakeholders
  • Analyzes collected data to bring consistent practices across the organization and identifies areas that need further risk mitigation
  • Escalates risk related issues to the Corporate Risk Manager and participates in preparation of risk reporting by capturing and aggregating results from the key risk processes to be presented the Business Units
  • Provide guidance to the Business in the identification, assessment, management and resolution of risk challenges and supports Distribution and risk control business strategies by promoting risk control “value added” products and services to clients and brokers
  • Maintains current and detailed knowledge of operational risk issues including awareness of domestic legislation, regulations, insurance industry trends and initiatives, best practices, underwriting guidelines and standards, policy wordings, and implementation of these practices.
  • Participate in special projects as assigned
  • Perform other duties as assigned

    • Qualifications

    What you bring to the table :

  • Post-Secondary Education
  • 5+ years of claims, policy wordings & insurance experience considered an asset
  • Can handle multiple, competing priorities and projects
  • Can deal effectively and respectfully with individuals at all levels of the organization
  • Can make decisions in time sensitive situations, address complex problems, provide recommended course of action
  • Effective analytical, negotiating and decision-making skills
  • High level of integrity, confidentiality and accountability
  • Self-motivated, resourceful, and resilient to independently overcome various situations.
  • Flexibility and ability to quickly pivot as priorities may change with workload volume.
  • Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet.
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    Facilitator • Moncton, NB, CA