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Strata Manager

Strata Manager

STRIVE RecruitmentVancouver, BC
30+ days ago
Salary
CA$55,000.00–CA$65,000.00 yearly
Job description

The Role

This real estate leader will oversee the on-site team, creating an outstanding resident experience and ensuring a high quality of daily living. They will manage all operational and business functions of the building, focusing on maximizing net operating income. The ideal candidate will excel in a fast-paced setting, demonstrate initiative, have a commitment to personal growth, and possess a passion for delivering exceptional customer service.

Responsibilities

Customer Service :

  • Handle all inquiries, feedback, complaints, and concerns in a professional and courteous manner. Maintain strong resident relations through regular contact and proactive attention to their needs.
  • Focus on enhancing the overall customer experience.
  • Foster a strong customer service culture among all staff members.
  • Promote a sense of community by participating in company-sponsored events.

Management and Administration :

  • Update resident records daily to reflect approved leases, notices to vacate, skips, and evictions.
  • Ensure all rents are collected, recorded, and deposited, including security deposits.
  • Address rental arrears by serving Termination Notices, Rent Increase Notices, and other applicable notices in accordance with the Provincial Tenancy Act.
  • Advocate for EFT payments as the preferred method during renewal discussions.
  • Manage lease assignments and sublease requests within the designated response time.
  • Collaborate with the Property Manager to assess requests for apartment upgrades during leases.
  • Assist in the orientation and training of new staff according to the established onboarding plan.
  • Maintain and update resident directories, locker lists, and bicycle room records, and assist with audits.
  • Participate in various operations meetings.
  • Complete and coordinate incoming and outgoing suite inspections, documenting as necessary.
  • Follow up on Moving-in surveys and ensure timely resolution of deficiencies.
  • Address poor Google ratings and service ratings related to maintenance requests promptly.
  • Negotiate lease renewals in line with established targets and quotas.
  • Provide reception coverage when needed.
  • Monitor and update work orders and resident notes as required.
  • Adhere to the company’s Health and Safety policy and wear required Personal Protective Equipment (PPE).
  • Comply with fire and life safety standards, including monthly testing and annual drills, and be knowledgeable about emergency procedures.
  • Ensure all vendors and contractors follow the health and safety policy, reporting any infractions or hazards to the Property / General Manager.
  • Organize resident events (., Breakfast on the Go, Ice Cream Day, Halloween, Holiday Event).
  • Oversee guest suite requests and coordinate with all departments.
  • Participate in special projects as needed.

    • Marketing and Leasing :

  • Actively promote resident referral programs.
  • Negotiate lease renewals to maximize value.
  • Encourage appointments or viewings for prospective residents, conducting property tours as needed.
  • Qualify prospective residents to assess their needs and suitability.
  • Negotiate leases to optimize value.
  • Participate in open houses.
  • Assist in the lease approval process by gathering all necessary information for the General Manager, including application forms, bank details, employment letters, EFT forms, certified cheques, background checks, credit checks, lease signing, schedules, assignments, and addendums.

    • Requirements

  • 2-3 years in residential property management
  • Experience using Yardi is preferred
  • Strong computer skills
  • Good decision making skills and organization skills
  • Education : A College or University education in a business or hospitality field
  • Clear criminal check
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    Manager • Vancouver, BC